Dane Gouge's Astoria Ford

After a few fits & starts my truck is home & I am happy. No more vibrations. Lon, the service manager made sure my truck was taken care of. Thank you Dane Gouge and especially Lon!

My opinion is this place has a serious lack of integrity. I had been looking for a used BMW Z4 for a while and saw that they had a used one in stock. I reached out for more information on Tuesday January 4th. There was some miscommunication, but I did receive some addition photos I had requested on Thursday January 6th. I spoke with Baran Demirel about the car at 9:35 am on January 7th. I explained that I was looking for a Z4 in good shape and was told it was in “great shape” and that there were only two paint chips which I had been sent photos of. I explained that I was 2.5 hours away and didn’t want to waste a trip for something that was not in good condition. I was assured that this car was in “great shape” but being sold in as-is condition. I had no issue with this and we agreed upon a price for the car assuming it was in the condition I was led to believe it was in. We then set up a time to pick the car up. I arrived at 9:50 the morning of the 8th and was met by Baran. He immediately started pointing out many paint issues that he did not mention via phone or email. It’s a black car so I was disappointed but figured this was an honest mistake. He then points out a door ding and mentions that the tire pressure system had an error that didn’t clear by inflating the tires. After looking over the car I pointed out that there was a lot of corrosion that should have been mentioned. There wasn’t much of a response to this but I decided to start the car up and check other functions while it warmed up. I immediately noticed that the top did not function which is obviously a major issue with a convertible. I had already looked at a car that needed the motor replaced and was told by a BMW dealer that this is roughly a $2k job. I should have just left at this point but Baran was trying to salvage a deal so I offered $7k as it sat. I did this knowing I was going to spend at least another $2k for the issue with the top and who knows how much for the tire pressure issue. I figured I could deal with the paint issues and have the door ding pulled out cheaply. I believe Baran then spoke with Rich Byrd and came back with something around $8,800 OTD which I declined. At this point I had no intention of purchasing the car as it was nothing like it was described. I spoke with (I believe) Rich and let him know I wasn’t happy about the situation and had the issues been disclosed I would not have even driven over to see it. He refused to even look at me and just kept saying it was as is and they didn’t know it had issues. I find it VERY hard to believe that this dealership took a trade in without knowing about two major issues. I also feel like I was intentionally misled in order to get me in the door hoping that I would agree to a bad deal. I drove 220 miles and spent 5 hours of my day to see this vehicle based on what I was told which was nowhere near accurate. I emailed the owner directly and requested to be reimbursed for my fuel only. I never received a reply, that alone tells me that this behavior must be accepted at this dealership.