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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

(1,044 reviews)
Visit Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–4:00pm
Sunday 10:30am–6:00pm Closed
New (509) 795-5415 (509) 795-5415
Used (509) 795-5414 (509) 795-5414
Service (509) 795-5538 (509) 795-5538

Reviews

(1,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a great experience purchasing from Lithia in...

I had a great experience purchasing from Lithia in Kennewick. They know what they’re talking about and made the buying process for my wife and I convenient, easy, and affordable. Keep doing what you all are doing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

EXCEPTIONAL SERVICE! Leased a 2020 Jeep Grand Cherokee...

EXCEPTIONAL SERVICE! Leased a 2020 Jeep Grand Cherokee with Catarino (JR) Hernandez; the entire process was perfection. I’ve never left a Dealership having such a positive experience. Every Rebate/Sale was offered. Clear & precious pricing. Throughout the entire process I NEVER felt pressured. I would absolutely recommend JR & this Jeep Dealer! Thank you so much for taking care of me! Sincerely, Rose Shaw.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Don't buy a car here. They will use the old "bait and...

Don't buy a car here. They will use the old "bait and switch scams" to try and trick you out of your money. They would steal your grandma's last dime if they thought they could get away with it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lithia of Kennewick is THE place to go if you're in the...

Lithia of Kennewick is THE place to go if you're in the in the market for a new vehicle! Everyone at Lithia is so friendly and humble and make sure your experience is a breeze. Hit up my dude Xavier and he'll get you right, you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very great customer service. Great prices and very...

Very great customer service. Great prices and very welcoming. Ask for Edwin in service department. Been taking my truck here for years and I’ve never had any problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alana ALWAYS gives excellent service and goes above and...

Alana ALWAYS gives excellent service and goes above and beyond customer service! She is an extreme asset to your service department! Thank you! Scott Hallett.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great and super easy transaction. Entire sales team and...

Great and super easy transaction. Entire sales team and finance manager was excellent. Probably the best and quickest experience I’ve ever had Buying a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, Izayah Darby answered all questions I had...

Great service, Izayah Darby answered all questions I had by phone and responded by email in a timely manner with no pressure. When my wife & I showed up to the dealership to look at the truck, Izayah was helpful and made the whole purchase/transaction the best experience we have ever had buying a vehicle. Daniel Martinez was also a big help in completing the experience. Definitely would come back and recommend Lithia to friends and family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience. In and out in less than three hours...

Great experience. In and out in less than three hours with a happy wife and a new truck. Awesome deal with all the extras I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lithia Chrysler Jeep dodge of truck cities staff were...

Lithia Chrysler Jeep dodge of truck cities staff were very nice and helpful. I appreciated the personal instructions on my new car. Lots to learn. I wasn’t fully convinced I didn’t qualify for the $1000 cash back. And to get the bottom of the jelly blue book wasn’t what I was expecting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.