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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

(1,062 reviews)
Visit Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–4:00pm
Sunday 10:30am–6:00pm Closed
New (509) 795-5415 (509) 795-5415
Used (509) 795-5414 (509) 795-5414
Service (509) 795-5538 (509) 795-5538

Reviews

(1,062 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mr Valdez

Awesome awesome buying experience from Lithia salesman weren't pushy and let me choose freely without pressuring me into buying what they wanted me to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience!

Sales and service was a pleasure to deal with so far I feel like I got an exceptional deal and service has been on point.. Good service and friendly atmosphere would do it again! Highly recommend litha!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service

Got me in and out quick, they also told me about a few issues I should address. I will definitely be back for service on my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional

Mary my service advisor greeted me as I walked in the door. From that moment on she was very friendly and professional. She kept me updated with the process of the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

never buy a car here, they are criminals

We purchased a 2013 Chrysler town and Country here for our family vechicle. One month later the head blew after their so called 400 point inspection. They claim to have replaced the head and now it is running worse than ever. Although the car is still under warranty, they state I must prove it runs bad. Isnt that the mechanics job to figure out the issue? We have gotten a different story each time we take it in. We have now gone to a third part non biased mechanic to get a report so we can submit it to the dealership and hopefully they will finally resolve the issue.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service is outstanding!

Lithia dodge has great customer service and the technicians are very knowledgeable. I would recommend lithia to family and friends. I had a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Caravan

Good job. Better than this web site.... There was an error with submission, please verify all information is correct and try again. Errors: * Review must be between 50 and 4000 characters in length.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding customer service - Don, Mary are awesome

This dealership is a flagship for customer service. I have been taking my new Dodge Ram here for 3 years now and they never disappoint. They want you happy and safe and go the extra mile to make sure everything is done right and done well. I am very happy to associated with all the good folks here - Rose especially for she sold me my first Ram and I will back to get another. They even check to make sure that you may have a warranty when you think there is none - I won't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service and will return and tell others about you.

My wife and I love the friendly service and assistance given to us. That is why we returned to buy another dodge from you. Our dealer, Cisco was nice and very helpful to us and we appreciated his service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil Change

Walked in for oil change service and got car back in about an hour even though they were already booked up for the day. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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