Reviews
This is my 2nd vehicle purchase from North Star Ford.
This is my 2nd vehicle purchase from North Star Ford. Both times I feel that I was treated right & received top price for my trade.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best service dept.
Truly enjoy working with their team whether quick lube or the regular shop, Jake has some great people working for him and it shows. I would highly recommend servicing with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
10/10
Service was 10/10 will be recommending to everyone that I know. I’ve never had smoother or more friendly visit with getting my car serviced!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amazing service!
Great experience! My service advisor was exceptional! Give that girl a raise! KaeLee we friendly and informative and kept me up to date every step of the way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding
I was surprised because I was a walkin and they finished quickly .The car seems to be running smoother . Outstanding and very professional work.I would choose them for my next visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Staff was very polite, helpful, knowledgeable and everything promised was on time. Informed me of possible items needed in the future such as tires, new battery.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
service
the service at North Star Ford is always great I don't need to write a book, I go there because they do a great job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Disappointing Experience
I visited the dealership with my wife and son in hopes of helping my him purchase his first vehicle, a used Ford Ranger. We test-drove the vehicle and then sat down to go over the financials. We were assured that the vehicle had not been in an accident and was even certified. We went through monthly payment plans and even had the floor manager visit us. We were presented with information about the vehicle, stating that there were no accidents, and explained that we were getting a good deal. However, upon doing some research, the vehicle had indeed been in an accident. I did receive a “we made a mistake” explanation that was a little hard to follow based on the company that they use for background vehicle information. I explained that I could find it easily by googling the VIN #. My hope is two-fold: they do better with checking their background information, and secondly, this does not happen to someone else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Oil Change
Everything went smoothly, I was in and out in no time at all. I arrived a little early for my appointment and they took my car in right away. Very happy with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Made everything quick snd easy.
Once vehicle was selected, paper work was ready quickly i spent very little time signing and was out of there in no time and out enjoying the new truck. This was by far the easiest car purchase I've ever been part of. Recommend giving them a go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
