Dondelinger Ford

Paid for a quote on replacing a steering rack on my pickup. Asked to tighten a stretched parking brake cable. Got a quote for thousands. Actually specified "rear warped rotors needing replacement" my truck doesn't have rear discs it has drums" also quote forgot to include parts for steering job. Got several excuses at the time and spoke to the owner now a year later Mr. Dondelinger after going up chain. Asked for quote money back as truck was obviously not inspected. Offered to inspect vehicle properly but would not refund $89 fee. Sorry Mr. Dondelinger If your mechanics can see a warped rotor where no rotors exist I'm not willing to come back -ever. I wonder why the mechanic and service manager are both gone in under a year they were unable to comment on this case. Like the service writer told me today it's only 89$ he's right! It saved me the $3000 bill for the repair if I had been assured they knew what they were doing. What I learned today- The customer is never right at Dondelinger Dodge. If 89$ is more important than the reputation of your dealership I'll choose to shop elsewhere.

Very Professional, Genuine, Knowledgable, and Passionate group of staff at Dondelinger Ford/CDJR in Cohasset!

They told what they were doing and checked everything and very polite got me in and told me when the rest couldn’t complete

Own a 2014 F150 Ford eco-boost truck. Have lifetime powertrain warranty. Ford dealership covered all repairs at approximately $8000. Very impressed very easy to work with and will continue to do service with this dealership!

The General Manager Mike Iverson acted like a supreme narcissist and was completely unprofessional towards me. He yelled at me, told me to "shut up!" because he was talking. He tried to corner me in back of the service garage alone to intimidate me. Changed the price of the vehicle saying it was a mistake on the on-line webpage. Just the worst human I have ever met.....and he is the face of Dondelinger and Ford?

Great Working with Christian Pearson and Zach Wohlers truly a professional team and very easy and comfortable to work with. Would drive from Colorado again to give them my business

Been waiting almost two months to get car fixed, first time the mechanic didn’t get it right on what was wrong with it, had to order another part he thinks is correct and now waiting another 3 weeks to get part put in, very bad service and communication

I brought my 2012 in August of 2022 because the AC wasn’t working. We had added one can of freon and checked the pressure prior to bringing it in. I was told it had too much Freon so they took it out and put in the right amount. It worked on the way home and didn’t have needed to use it until May of this year 2023. It didn’t work so I took it in and was told it was low on Freon! Another $228! Took it back and after 3 hours Jeff said it came up with a code and would cost me just under $1000 and would not reimburse the $400 + I had already paid. I asked what the part cost and he said $169. I was so angry about the inept service and being charged for the same thing over and over because they don’t know what they are doing! My friend got the sensor for $125 and it took him 5 minutes to put in. I ended up buying a new car from them and Zac and Alex reimbursed me for the $450 I wasted in the service department. My complaint is with service department and I will go elsewhere to get my car serviced. I give service a 0 *

Worked with Christian Pearson at Dondelinger Ford of Grand Rapids MN. Christian made the purchase process very easy. He was knowledgeable about the F150 we had chosen. If he did not know the answer he found out and didn't try to BS us. Would work with him again.

It was a great experience buying a new truck from Jeff at Dondelinger Ford