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Queensbury Auto Mall

(169 reviews)
Visit Queensbury Auto Mall
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 8:00am–5:00pm
Tuesday 8:30am–6:00pm 8:00am–5:00pm
Wednesday 8:30am–6:00pm 8:00am–5:00pm
Thursday 8:30am–6:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday 10:00am–2:00pm Closed
(518) 638-4672 (518) 638-4672

Reviews

(169 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Queensbury Auto Mall from DealerRater.

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Buyer beware.

Bought 2018 Silverado, it had the wrong carfax on the vehicle, was told equipped with tow package, which it was not. They do not return phone calls and have terrible customer service. Vehicle was inspected, windshield wipers never should of passed and vehicle on empty when I picked up. Wanted to trade me for a truck with tow package for another $5,500.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very sorry you experienced that Victoria, if you come into the Dealership we will make it right.

Driving my dream car!

Thank you Matt, I appreciate all you did to help me get in the drivers seat of this Jeep Grand Cherokee! Also want to thank you for making the process not as painful as I had dreaded it to be! If you buy a car from here you should defiantly get in contact with Matt! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Top notch service

When shopping for a vehicle, Queensbury Auto Mall is definitely worth checking out!!! Salesmen were very easy to work with and want to sell you a vehicle but aren't overbearing or pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

satisfaction guarantied

To anybody who is shopping for a nice vehicle to purchase! Queensbury Automall is the place to go! outstanding customer service ! great selection and a relax environment !A plus in my book !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome experience!!

Matt helped me with the process with my car. He worked with me to find something I would enjoy. The entire staff are really great about their job. They look for a car that fits you and is in your price range. They won't try in force you into something your not comfortable with. They care about the service you get so they won't let you drive off the lot in something that's not ready. They have an awesome service center. I will continue to use them whenever I need a car and will tell people this is the place to go. 5 star service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy and convenient

Fast and very helpful. Everything was very smooth, had no problems and am very satisfied I would definitely recommend the Queensbury Auto Mall to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Deal!

Awesome experience buying our Ford Edge. It was a great deal, and Matt showed us all of their SUVs to help us find the perfect one for our family! He was very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Always a positive experience every visit.

My wife and I were looking to purchase a larger vehicle for our family. My inaws had bought a vehicle from them just a month prior and had highly recommended QAM. We bought our Tahoe and have it serviced by QAM for all inspections and maintenance checks. My wife has a busy schedule, Brody always makes arrangements so my wife can drop the vehicle off and then have a ride to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service Experience

I recently visited the Queensbury Auto Mall for routine maintenance on my car and was greeted by warm smiles and great customer service, the service Manager Brody and his mechanic’s went above and beyond to make sure everything was ready to go on my car. I highly recommended anyone to visit them for their automotive needs if you are looking for high quality, friendly service, and great prices!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience!

Very friendly! Everyone there makes you feel as though you are apart of the family. Always have me in and out in a timely fashion. Will always go to the Auto Mall first for any of my vehicle needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.