Reviews
Customer rep Gabriela was rude and terrible communicator.
Customer rep Gabriela was rude and terrible communicator. She acted as if she was bothered by any questions regardless if it was in person or phone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I’m sorry for the inconvenience you faced regarding your recent service visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at the information provided below. Your cooperation will help us resolve this issue promptly. Thank you. Tumay Nguyen Service Director Freedom Chevrolet (210) 697-6076 tnguyen@freedomchevy.com
Everything was very good, appreciate there great service
Everything was very good, appreciate there great service and how they keep you informed , purchased multiple behicles from here and always have a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Richard, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Freedom Chevrolet customer service department was
Freedom Chevrolet customer service department was excellent in getting me in and out of situation loosing an injector on my 2500 Duramax while I was in San Antonio Tx for this years NCAA Men?s Final Four Basketball Tournament
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Linda, the customer service rep, was very adept at her
Linda, the customer service rep, was very adept at her job and provided great customer service. The hours are very convenient, and they not only provided the service we paid for, but they also provided warranty work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, we're happy you found Linda to be so supportive during your experience here at Freedom Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.
Very knowledgeable techs, easy counter help, and great
Very knowledgeable techs, easy counter help, and great repair. Worked with my maintenance plan and did all the foot work to get me a great deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Johnette, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service overall.
Great service overall. Helpful staff and insisting on helping us by providing a fair deal. Great experience and we have recommended a friend of ours to Angel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Juan, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Freedom Chevrolet!
Vehicle detecting missing fob key.
Vehicle detecting missing fob key. A diagnostic was done to see all things wrong with Vehicle Had a call stating did not want to release Vehicle due to fob key detecting missing still Finally, vehicle was ready, found out fuel injectors for needed changing ( more $$$) I was willing to do because I did not want to be stranded Now had Vehicle back five days and had several notice on Vehicle not detecting key fob key again (after spending over 12,000) I am very displeased not to mention stressed out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Jesus Rodriguez General Manager Freedom Chevy (210) 697-6012 jrodriguez@freedomchevy.com
Recall replacement went just as described with a very
Recall replacement went just as described with a very short repair time. Also, the staff was very accommodating as I waited for the repair to be performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Andres Martinez was very helpful was a long day but
Andres Martinez was very helpful was a long day but finally got into a car that I really liked I would recommend this dealer to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joel, we're happy you found Andres to be so supportive during your experience here at Freedom Chevrolet. Thanks for the recommendation, and have an amazing day!
GABBY was the best GOAT when got my chevy in 2015 I have
GABBY was the best GOAT when got my chevy in 2015 I have never got help like this. I just walk in and she said Mr Johnson what's your issue today. She said i am on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James, thank you for your kind review; we are happy to pass along your comments to the team here at Freedom Chevrolet! We do hope we can be of assistance in the future. Take care!