Reviews
Oil changes
We get all our oil changes here! I also do brake repairs and other maintenance here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sue for taking the time to review our dealership and for your loyalty to our Service Department. I noticed that you ranked us 5 Stars for 3 categories but an overall score of 2 Stars. Please contact me at 330-456-2781 to let me know how we can achieve that overall 5 Stars next time! Thanks again. Steve Oakleaf Internet Manager steve@downtownford.com
Great service and experience
Always bring vehicle here, quick and excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your loyalty RJP! Steve Oakleaf Internet Manager steve@downtownford.com
Friendly atmosphere
Have been coming here for five years, always able to bring in repairs the day of. Always warn you ahead of time what may be needed in the near future with your vehicle. ( filters, tires, breaks ect.) Great dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thankful for your loyalty over the past 5 years Amelia, and will work hard to keep you part of our "Downtown Family"! Steve Oakleaf Internet Manager steve@downtownford.com
Always quick. Great service
Downtown ford is a great car service company . Always quick service on my oil changes and friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kind word and your loyalty, Bill! Steve Oakleaf Internet Manager steve@downtownford.com
Thank goodness for a 4,000 mile warranty!
We were looking for a Ford Explorer and kept seeing the one from Downtown Ford on Cars.com. It was more than we wanted to spend but thought we should look at it since we have purchased from Downtown Ford before and had a good experience. There was no price negotiating as they said they had already reduced the price as much as possible. We purchased the vehicle after a couple days of continuing to shop and couldn't find a better 2006 Explorer with the same options for a better price so we decided to purchase the vehicle from Downtown Ford. On the drive home the heat didn't work too well and we heard water rushing behind the passenger side of the dashboard. The vehicle also was not shifting properly so we returned the next day and had it serviced under the warranty provided at the time of purchase. There was a coolant leak but found nothing about the rough shifting. After driving the vehicle for 2 more days we found gear oil on the floor in our garage and returned the vehicle to the dealership were they found trouble with the transmission. Even though we had trouble with the vehicle, due to the warranty for 4,000 miles provide by Downtown Ford they are taking care of it. Can't ask for more than them standing behind a vehicle they sold.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience Rich, and I am truly glad we could remedy what could have been a bad situation. Please let us know if you have any further issues! Thanks again. Steve Oakleaf Internet Manager steve@downtownford.com
The only Ford Dealer in Stark County for me!
I have been buying from Downtown for almost 40 years. I can buy a Ford anywhere. But I can not find a Body Shop or Service Department like their departments anywhere else in the county. I can not speak for every service rep they have because Bruce Krumlauf has spoiled me to go to anyone else. However, I have never seen any of them treat any other customer any differently. In Stark County, the only place to go is Downtown Ford.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We thank you for taking a moment to share your experiences! We mostly thank you for your continued loyalty to Downtown Ford Lincoln. Steve Oakleaf Internet Manager
This was the first time I was at this dealership in over...
This was the first time I was at this dealership in over 10 years. My Lincoln needed recall service, so I took it to downtown Ford. They treated me like I have been doing business there my whole life. Professional, courteous and the work was done as quick as possible. When I returned to pick my car up, to my pleasant surprise they had washed my car. I will be taking my car for service from now on. I would, and will recommend Downtown Ford to everyone. Michael McCreary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great buying experience, quality used vehicle.
This is third vehicle we bought at downtown ford. Always a great buying experience. Love my 2010 Silverado. Salesman Bob Williams was courteous , friendly, and knowledgeable. As the say PRICE, SERVICE, and SATISFACTION!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We thank you for your continued loyalty and for being a part of the "Downtown Family"! You are the reason for our success.
The individuals named are body shop employees . The...
The individuals named are body shop employees . The estimate was much lower than the other estimate I obtained . Based on my examination the rear passenger door and other body work looks excellent. The employees are polite and conversations were good. I would return if I need more body work done. My truck door was damaged as a result of another car colliding into it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went to Downtown Ford to "just look". The last...
Went to Downtown Ford to "just look". The last thing I said to hubby was "We are not driving out of here with a car today. We are just looking". By the end of the day we are driving out with a Ford Fusion. No hard pressure sale. Thank you Joel. Other salesmen should use this as an example - the more you pressure the more people are turned off. Once again, thanks Joel for making this a happy experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
