Crippen GMC Mazda Volvo

They got my vehicle in and out very quickly a lot faster than I was told. The advisor was very professional

I have had multiple disappointing experiences with Crippen Volvo, but this latest one has completely destroyed my confidence in this dealership. I brought my Volvo in because the check engine light would intermittently come on. After their service, my vehicle won’t even start. It is now completely dead—there is no electrical power whatsoever. It can’t even be jump-started because nothing in the vehicle powers on. When I called the dealership expecting them to stand behind their work or at least help determine what went wrong, I was told that I would be responsible for paying to have the vehicle towed back to the dealership. On top of that, they wanted to charge me another diagnostic fee just to look at it again. This level of customer service is unacceptable. When a vehicle leaves a dealership in worse condition than when it arrived, the customer should not be left paying for a tow and additional diagnostic charges just to find out what happened. Unfortunately, this is not an isolated incident. This is the latest in a series of poor experiences I’ve had with Crippen Volvo, and it has convinced me that I will never return. I cannot recommend this dealership to anyone looking for honest service or accountability. There are far better places to trust with your vehicle.

I have had multiple disappointing experiences with Crippen Volvo, but this latest one has completely destroyed my confidence in this dealership. I brought my Volvo in because the check engine light would intermittently come on. After their service, my vehicle won’t even start. It is now completely dead—there is no electrical power whatsoever. It can’t even be jump-started because nothing in the vehicle powers on. When I called the dealership expecting them to stand behind their work or at least help determine what went wrong, I was told that I would be responsible for paying to have the vehicle towed back to the dealership. On top of that, they wanted to charge me another diagnostic fee just to look at it again. This level of customer service is unacceptable. When a vehicle leaves a dealership in worse condition than when it arrived, the customer should not be left paying for a tow and additional diagnostic charges just to find out what happened. Unfortunately, this is not an isolated incident. This is the latest in a series of poor experiences I’ve had with Crippen Volvo, and it has convinced me that I will never return. I cannot recommend this dealership to anyone looking for honest service or accountability. There are far better places to trust with your vehicle.

We are very pleased so far with everything they do. Very timely, courteous, knowledgeable, and dependable.

Vehicle had engine icon light on display panel and a message that appeared on the display panel that needed attention.

Excellent service, service writer Nick was fantastic & the service technician did a great job & completed on time.

Excellent sales team from start to finish. Armando, Al, and Chad created an amazing experience. Explained every step of the way with smooth hand offs.

Ricky Esquivel did a great job of helping me with buying my car . I had looked at it on Monday the 10 th of November and liked it , they were going to do paper work but banks were not open on Veterans Day I went to work and hit a deer on way to work totaling my car on Wednesday and by Wednesday about 3 pm I had my new car !!! Ricky and his boss Chad did an amazing job at helping me .

Al was a great sales person. Mando the manager was awesome as well. Also Chad who did the delivery and extended warranty was very professional

I have purchased my last 3 cars from Crippen and have always had great service while buying the car and after the purchase was made.