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Zeigler Chrysler Dodge Jeep Ram of Kalamazoo

(481 reviews)
Visit Zeigler Chrysler Dodge Jeep Ram of Kalamazoo
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (269) 605-0202 (269) 605-0202
Used (269) 743-6043 (269) 743-6043
Service (269) 743-2747 (269) 743-2747

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Zeigler Chrysler Dodge Jeep Ram of Kalamazoo from DealerRater.

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Very friendly staff (Adam) who helped me get into a

Very friendly staff (Adam) who helped me get into a vehicle the same day! They worked through some numbers to make my vehicle affordable for me since my credit score was a little rough and I didn't have a down-payment. I appreciate them very much. This is my 2nd vehicle purchased through them as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bill Rackley are salesman was the best go there to browse

Bill Rackley are salesman was the best go there to browse and buy my husband and I had a very good and comfortable experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience was Awful .

My experience was Awful . I took an appointment for Toyota Highlander XLE 2021 and was told that car is available after the test drive and while inspecting the car I found that the rear bumper was damaged and the there was cracks in the inner lining . Once i found these issues I was told car was already sold a day before. I would not recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professionalism and customer service?

Requested two appointments to see a used 2013 kia soul, both online never got a call so scheduled a time online, showed up to the location listed , they have no idea about the appointment and the car isn't at the location no help offered .call the other location schedule a time for the next day, show up they again have no idea about the appointment even though I talked with them on the phone and they sold the car earlier that day and didn't lmk. Didn't even offer to show me other vehicles. I was looking for a work runner , and browsing for future new . They will not be getting our buisness used or new.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (269) 375-4500 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Steve and Virgina were amazing!

Steve and Virgina were amazing! They went above and beyond to make sure I had a great experience and found the vehicle I wanted and stayed within my budget!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ziegler Auto Group Stadium Dr.

Excellent experience with Ziegler. They kept us informed when vehicles were becoming available and were very accommodating to our schedules. Patrick was amazing and very fun to work with. My wife and I are extremely satisfied with the overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Todd, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Good experience in the past and this time as well.

Good experience in the past and this time as well. Impressed with the salesman we bought the car from. Answered all our questions and was very professional. We're pleased with our new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great purchasing experience!

Great purchasing experience! Very friendly employees. Easy to work with. I would highly recommend shopping here for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My Salesman was professional yet caring and also focused

My Salesman was professional yet caring and also focused on my needs. The only thing Icdo not like is the policy they have where you have to leave a "holding check". I paid half down. I felt stressed about my funds arriving late and a check bouncing. The policy is ridiculous. How many people in their later 60's like me have over $11,000 sitting in their checking account on a daily basis? DeMarco Owens my Rep did a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Buying Experience

Great Experience with Virginia at Zeigler Chrysler Dodge Ram of Kalamazoo! She was great to work with, was very efficient and professional. I’d highly recommend anyone looking for a new/used vehicle to visit them. Also, the financing person was very knowledgeable and helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Patrick, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!