Clift Buick GMC

After phone calls and emails this situation has been resolved by Josh Wagoner. I appreciate him taking time to speak with me regarding the situation and am happy with the result. In the end, Clift stood behind their core values, and for that I have to thank them.

I've left Josh Wagoner two voicemail messages, as he requested I do, and have yet to hear from him--one last week and one today. And yes, I did leave my cell phone number for him. Come on.

Think again before buying a used car here. They told us that the car was in great shape and that it had been through their shop and passed with flying colors. They also told us that the brakes were new and also in great shape. Um, no. Now we have a $900 bill for new front pads, rotors, calipers, and hoses because Clift's "shop" can't look with their eyes and make sure everything really is in good shape. I'm just glad the brakes didn't go out and cause an accident or catch on fire. Go somewhere else. Save yourself the money and hassle. Don't put your life at risk for this dealership.

Im writing a review on behalf of clift gmc in adrian michigan. I had just filed bankrupcy and had started responding to all the letters i was recieving from honda,rouen, literally every automotive in toledo..long story short i sat across from many dealers that ended up telling me they couldnt do anything for me but yet they had this awesome bankrupcy program, well that turn out to be such a lie. I gave up for a brief minute until i recieved a letter that said clift automotive..i said what the heck submitted my information and from then on was introduced to the most awesome people. from ben perez to michael fisher..i shed tears in front of mr fisher because he had me approved in less than 10 minutes..i was so overwhelmed.I felt so comfortable and at home..I will not go any were else..in a time that i just wanted to give up I WAS SAVED BY CLIFT AUTOMOTIVE...AND AN FYI TO ALL TOLEDO DEALERSHIPS MICHAEL FISHER CAN TEACH YOU ALL A THING OR TWO.He took the time to see me for what i needed and that was time to focus on my needs..A BIG BIG THUMBS UP TO CLIFT GMC IN ADRIAN MICHIGAN.YOU GUYS ROCK!!!!!!!!

I just purchased a GMC Acadia from Clift and was thoroughly impressed with the professionalism of my sales person Ben Perez. I live 85 miles from the dealership and Ben made the experience especially easy. He suggested that we do the preliminary paperwork online so that if the Acadia met my needs - all I would need to do is signoff on the paperwork. We did exactly that and I was able to complete the whole process within an hour. I would highly recommend this dealer as well as Ben Perez.

I am considering a newer vehicle later this year. In the meantime, Andrew is helping me schedule needed maintenance on my 2006 Pontiac G6 (purchased new from Clift). Service and Parts are doing a great job keeping my Pontiac in good repair. Andrew is advising me on new Buick and GMC products he thinks will meet my needs when I am ready and alerting me to new Certified Pre-Owned vehicles. Overall, I could not expect more from my dealer! Great people delivering exceptional customer service!!

I purchased a used GMC Acadia (NOT from Clift) and immediately took it to Clift for a full inspection on the morning of 3/6/14. When making the appointment with Chuck Willis whom I've had the pleasure of working with at another dealership, I stated that being new to used car ownership I needed confidence in the vehicle and would appreciate a full inspection. If there is a fuse getting ready to blow I want to know about it were my exact words. Admittedly I am aware that you can't predict when exactly a "wearable" item is going to fail. I described "known" issues, error messages displayed on the dash and also passenger side day light needed to be replaced. Making a long story a little shorter, I have taken this truck to Clift three times for the day light with no resolution, but I seem to come away with another issue every time. First time, I was told all lights were on, then the driver side blinker stopped flashing, so I came back and had that replaced and pointed again to the day light. I was brought back to the "bay" and shown that the bulb had shattered. I was shocked, this is new, bulb was visible and intact, just not illuminating before. But I didn't argue or point fingers, other than asking what would cause that? I was told that someone put the wrong bulb in. This was not noted during the inspection appointment and I've not changed the bulb nor has anyone else worked on the vehicle since Clift did the inspection. Until provided with a $1,000 part only estimate, I planned to have it replaced that day. I was told that the person who orders the parts couldn't find an aftermarket unit but I could search also. Given it was just the day light and I still had headlights and fog lights there was no real sense of urgency, allowing me the time to search for aftermarket product myself. I found several online websites that had assemblies in stock ready to ship. Unfortunately, the one I ordered for $131.00 was not the correct model. Again, I was taken back to the service bay and showed that it had the wrong connector. I requested three times that the old one be put back in until I could get the correct model. Finally the technician (no paperwork so no name) asked Chuck if that is what they would do? I guess the direction can't come from the customer?? Chuck responded yes and I returned to the waiting room. Upon leaving the lot I was immediately aware of the fact that the right blinker now was not working by hearing the fast blink sound inside the truck. Exiting the truck I realized that I now have NO LIGHTS on the passenger side I assume because while the technician put the assembly back in the truck, he did NOT connect it. So again, I return to the service area. Chuck was with another customer and I was greeted by someone else. I simply said that I don't think the passenger headlight assembly had been reconnected when installed. "Oh, the one that's not working?" Right, I said but now NONE of it is working, we walked out to the lot, he popped the hood but before opening it he said "Oh, he just didn't plug it in." Perhaps someone else would have laughed or ignored this comment without taking it as a personal affront. Remember: I stated this when I brought it back now the fourth time. My question to the Clift team: Why would a certified technician drop the assembly back in place without connecting it? Why would the customer not be listened to? After all I was not telling him what type of tool to use or how to read the error message. Why would a sarcastic remark be uttered to a customer with not only a non-resolved issue but now a NEW one? Quality customer service is more than providing a clean waiting room with complimentary beverages. To provide customer service you must first LISTEN, then troubleshoot/diagnose as the "SME" subject matter expert, pulling from technology, lessons learned, etc. all of the tools that a trained and skill certified technician has at their disposal. Finally, they should RESOLVE the issue. Frustration does not give enough weight to how I'm feeling even hours after this mistreatment. To add further insult to injury, I now can NOT drive my vehicle at night because I have NO lights on the passenger side. To be clear, while very frustrated with the type of service I've been provided by Clift, I do not hold Chuck responsible, as I stated earlier, I've worked with him before and was looking forward to my experience in his new position.

I appreciate how well Clift Staff do in keeping me informed about my vehicle and getting my service work done in a timely manner. I especially like their rewards program which saves me money on service work. When I have a road emergency and need my car done in a timely manner they really can be counted on to deliver good, fast service.

Service Writer took the time to understand my Service Requirements. Mechanic identified Problem and soled within one Hour.. Courtesy Vehicle Wash and Vacuum was greatly appreciated. John M. Jula 517-424-5242

Ask to deal with Rachel Deo. Shes not the ordinary annoying car salesman. She basically just listened to what we needed and made sure we were happy. After taking the car home we noticed there was no owner's manual she mailed one to us right away. Overall I was very happy with the service. We even got a 20 dollar gas card just for going there. This was before we bought the car. Like I said overall I was very happy with clift and I will be coming back in the future. Thanks