Reviews
Write a reviewThey sell you a scam warranty that is legal?
Do not buy from this company. They sold me a faulty car with a warranty that does not pay for what Vincent tells you. I reported them to the FTC. I’m also seeking further legal action against him. I was told $100 deductible and ended up paying $500 on a starter replacement—which was “covered” supposedly. I was looking for a car with $6000 cash and because Vincent made the warranty sound so good I bought from them. I would have never bought from them otherwise. The car had issues the first week and Vincent was unwilling to give me my money back even though Tennessee has a lemon law. He did not comply. So it was lose $6000 or keep the lemon. I was late on my payment due to car repair and sick with COVID(another occasion last year but made an agreement of a monthly payment). They took my car even though I spoke with him and let him know. He told me they would always work with me as long as I talked to him. There wasn’t a month that didn’t go by without me making a payment and they took it anyway. Bad cars, bad warranty and bad service. So now I’m out $11,500+ and no car. Total payoff on a 2008 HONDA CRV 17,000 which was not explained at the time of signing. He also lied and said it was a 2011. They want $6000 in 14 days. I can’t imagine what this would do to someone in a tougher position than I’m in. Lying seems to be frequent.
They sell you a scam warranty that is legal?
Do not buy from this company. They sold me a faulty car with a warranty that does not pay for what Vincent tells you. I reported them to the FTC. I’m also seeking further legal action against him. I was told $100 deductible and ended up paying $500 on a starter replacement—which was “covered” supposedly. I was looking for a car with $6000 cash and because Vincent made the warranty sound so good I bought from them. I would have never bought from them otherwise. The car had issues the first week and Vincent was unwilling to give me my money back even though Tennessee has a lemon law. He did not comply. So it was lose $6000 or keep the lemon. I was late on my payment due to car repair and sick with COVID(another occasion last year but made an agreement of a monthly payment). They took my car even though I spoke with him and let him know. He told me they would always work with me as long as I talked to him. There wasn’t a month that didn’t go by without me making a payment and they took it anyway. Bad cars, bad warranty and bad service. So now I’m out $11,500+ and no car. Total payoff on a 2008 HONDA CRV 17,000 which was not explained at the time of signing. He also lied and said it was a 2011. They want $6000 in 14 days. I can’t imagine what this would do to someone in a tougher position than I’m in. Lying seems to be frequent.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing as always!
Vincent was amazing and extremely friendly! Buying process was smooth and easy!!! Thanks guys! I would and do recommend to all my friends and family!
Amazing as always!
Vincent was amazing and extremely friendly! Buying process was smooth and easy!!! Thanks guys! I would and do recommend to all my friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience...AGAIN!
Vincent was awesome as usual and helped us not buy one but two cars. I still have the Jeep I purchased from here over 10 years ago. We are extremely satisfied with our cars and look forward to recommending this car dealer to our friends and family. I always tell people to try here first and stay away from lots where you are sometimes pressured into something you do not want. Thanks again guys!!
Great Experience...AGAIN!
Vincent was awesome as usual and helped us not buy one but two cars. I still have the Jeep I purchased from here over 10 years ago. We are extremely satisfied with our cars and look forward to recommending this car dealer to our friends and family. I always tell people to try here first and stay away from lots where you are sometimes pressured into something you do not want. Thanks again guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a GMC Envoy
I purchased a GMC Envoy from Vincent at Sevierville Auto Brokers. He was super nice, pleasant to work with and very accommodating in the purchase of this vehicle. He let me take the vehicle for the entire day to have it inspected by my mechanic and had the carfax ready for me when I went to pick it up. There were no issues with the vehicle. The purchase went very smoothly and Vincent went out of his way to make things easy for me. I trust this company and highly recommend it to anyone. Yvon M
Purchased a GMC Envoy
I purchased a GMC Envoy from Vincent at Sevierville Auto Brokers. He was super nice, pleasant to work with and very accommodating in the purchase of this vehicle. He let me take the vehicle for the entire day to have it inspected by my mechanic and had the carfax ready for me when I went to pick it up. There were no issues with the vehicle. The purchase went very smoothly and Vincent went out of his way to make things easy for me. I trust this company and highly recommend it to anyone. Yvon M
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service, above and beyond.
A new vehicle search for my father took us 600 miles away from home to Sevierville Auto Brokers. To get the vehicle we were after, we knew we had to look nationally. Luckily Sevierville Auto Brokers had listed our future GMC Terrain on the internet and it was only a phone call away. They were very understanding that we would be traveling from out of state and were willing to put a hold on the car. When we arrived a few days later, the car was exactly as described over the phone. We went for a test drive and we were driving away in a new car less than an hour later. There was no pressure at any point, very friendly service, and it was a great overall experience purchasing this vehicle. I would definitely recommend Sevierville Auto Brokers to anyone considering buying a vehicle from here. And of course, we spent the holiday weekend at nearby Dollywood! Thanks to everyone at Sevierville Auto Brokers.
Excellent customer service, above and beyond.
A new vehicle search for my father took us 600 miles away from home to Sevierville Auto Brokers. To get the vehicle we were after, we knew we had to look nationally. Luckily Sevierville Auto Brokers had listed our future GMC Terrain on the internet and it was only a phone call away. They were very understanding that we would be traveling from out of state and were willing to put a hold on the car. When we arrived a few days later, the car was exactly as described over the phone. We went for a test drive and we were driving away in a new car less than an hour later. There was no pressure at any point, very friendly service, and it was a great overall experience purchasing this vehicle. I would definitely recommend Sevierville Auto Brokers to anyone considering buying a vehicle from here. And of course, we spent the holiday weekend at nearby Dollywood! Thanks to everyone at Sevierville Auto Brokers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly sales and great service
A new vehicle search for my father took us 600 miles away from home to Sevierville Auto Brokers. To get the vehicle we were after, we knew we had to look nationally. Luckily Sevierville Auto Brokers had listed our future GMC Terrain on the internet and it was only a phone call away. They were very understanding that we would be traveling from out of state and were willing to put a hold on the car. When we arrived a few days later, the car was exactly as described over the phone. We went for a test drive and we were driving away in a new car less than an hour later. There was no pressure at any point, very friendly service, and it was a great overall experience purchasing this vehicle. I would definitely recommend Sevierville Auto Brokers to anyone considering buying a vehicle from here. And of course, we spent the holiday weekend at nearby Dollywood! Thanks to everyone at Sevierville Auto Brokers.
Friendly sales and great service
A new vehicle search for my father took us 600 miles away from home to Sevierville Auto Brokers. To get the vehicle we were after, we knew we had to look nationally. Luckily Sevierville Auto Brokers had listed our future GMC Terrain on the internet and it was only a phone call away. They were very understanding that we would be traveling from out of state and were willing to put a hold on the car. When we arrived a few days later, the car was exactly as described over the phone. We went for a test drive and we were driving away in a new car less than an hour later. There was no pressure at any point, very friendly service, and it was a great overall experience purchasing this vehicle. I would definitely recommend Sevierville Auto Brokers to anyone considering buying a vehicle from here. And of course, we spent the holiday weekend at nearby Dollywood! Thanks to everyone at Sevierville Auto Brokers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
awsome group of guys
Bought my car from here and the guys are amazing if u want a car this is the place to go
awsome group of guys
Bought my car from here and the guys are amazing if u want a car this is the place to go
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase