Reviews
Inviting & Informative, No Peasure!
My initial call was to tella sales. After gathering some information from them, they suggested that we come into the dealership and speak with someone. I then called back and informed them of when I would like to come in and view their inventory. Upon arriving, I was politely greeted by Brandi outside the front door. Her interest was to find just the right truck for me, and at no time did I feel that she was pushy or rude; she would only suggest. If they didn’t have what I was looking for in their large inventory, she would do her best to locate one. As a result, we found The One (upon the approval of my wife, ha). We easily settled on a no pressure deal. Two weeks later, I am very happy with my choice and said that I would love doing business with Berger again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people
Every time i call they answer my questions and the patts and sales plus service people are all very friendly and quick and very polite always
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lease new Equinox
Jeremy provided great customer service and got me in my vehicle quick. Highly recommend him and Cathy in finance. They gave me a very competitive price!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Second chance
The last time I bought a vehicle from Berger was 1999. The experience was less than enjoyable. I said I would never buy from them again. Fast forward to 2018. We decided to give them another try. Our salesman,Thomas Darga, listened to what we wanted and provided us with an experience that was what we expected. We would definitely recommend Berger. Thank you again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good but disappointed parts were not preordered
Stopped in to schedule replacement of high mount brake light that was cracked and leaking. I drive my car for business and it's my portable office so I stopped in to have them look at what would be needed and scheduled for the following Monday 8am for what I was told was a 3 hour job. I was disappointed to find out 5 hours later that they would need to order a part out of Chicago and it wouldn't be done until the end of the following day. I don't blame my service adviser but whoever looked at it when I first made the appointment should have checked for parts instead of waiting and making a 3 hour job into a 30+ hour job.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Easy , fast, no pressure..... fun
James was very friendly and helpful .... I’ve bought quite a few cars in my lifetime! This time I needed a vehicle and I needed it fast ...The dealership was very accommodating and friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience at Berger
We worked with Heather J. We told her what we were looking for and our price range. We went right out to the lot and the car I was looking for, was right there. We went back inside. Worked on our loan and boom, we had a great interest rate and a great deal on a new equinox. We picked it up the next day. Heather had everything already prepared. She gave us a very good overview of all the features in the new equinox. Heather was very personal and very knowledgeable about the car and all the paperwork. It was a breeze to work with her. It was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wellness checkup
Quick work, good explanations, friendly staff never had to get out of our car, professional attitude, didn't have to wait for service. They were ready when we arrived for our appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing and understanding
They were honest and understanding. They took the time to find out what was wrong with my car and then found the best solution. They were timely and dependable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service!
The oil change representatives were prompt, courteous, and efficient. I was greeted with a smile, and they wished me a nice day when I left!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
