Fox Honda Grand Rapids

I had Fox Honda service inspect my suspension one time. They told me everything was fine but instead that my steering rack was leaking oil. They said the fact should be replaced at a cost of $1500. Since I work on my cars I immediately asked if it's leaking oil why am I not losing power steering fluid. I guess that stumped them as they had no good response. I told them I'll keep an eye on it, paid them the inspection fee and left. It's been a few years since and my steering rack is fine. Ever since, I go to Serra for service. But I recently found out the mechanic who works on my car has retired. Bummer!! Not sure if I want to continue going there.

Andy and Richard in Used Cars were absolutely amazing! My husband runs an auto shop and has been in the car business his whole life and when I seen that Fox Honda had the vehicle on their lot that I wanted, we called Andy and within hours of the phone call I was driving off in my car. Richard took care of my test drive all my paperwork and was such a pleasure to deal with! They listened to what I wanted and did everything I asked for no questions asked. Made my experience with Fox such a delight! Thank you to both Andy the manager and Richard my salesman for giving me this wonderful experience with my first time using Fox! I will definitely recommend you to all my friends and family! Thank you!

We had a wonderful experience with Fox Honda. Our salesman, Kirk Jack was very knowledgeable and the sales manager, Joe LaVoie was someone we felt we could trust. The Finance Manager took as much time as needed, and it was easy to make the deal. We would recommend Fox Honda to anyone looking to purchase a new car.

Ken is truly in the right position his interest to take care of my needs was above and beyond my expectations Thanks Ken Mel Brown

Larry Slotsema was knowledgeable and took time to try and acquaint us with our beautiful new car’s features. Pierre fully explained the financial end. Awesome team. Love our car.

Bought a certified used vehicle there, they also talked me into the extended Zurich warranty for an extra grand. I brought my vehicle there for all service/oil changes every 5K miles, no issues for 2 years. I then brought it in for service for some rattling in the engine, they told me my 6 year old CRV had “no oil”, the piston rings were now sticky and it needed a new engine. They wouldn’t cover anything, saying it was my fault for not checking oil level. The engine had never smoked, no smell, no leaking, no engine light had ever came on…..no matter, insisted it was my fault, warranty was null and void. After I appealed, the regional manager eventually called me months later, said he couldn’t do anything for me, nada, nothing, not a penny. I won’t even mention here how I feel about the Fox service dept. Hope they sleep well at night.

AJ in your service department is absolutely the best service consultant I have ever dealt with! My visit and service work last week went extremely well! LWT

Fast, thorough, friendly No appointment for routine service Quickly greeted. Multiple service technicians Comfortable waiting area with good coffee Always very pleased with each visit

Fast and efficient. 9 minutes for full oil change service. Honda included maintenance is awesome. I was first in line on a Saturday morning.

The entire process of getting our recall addressed was uncomplicated, professional, and expedient. I have not had a bad experience yet at Fox Honda. Every time we have an appointment, it confirms that we made a great choice buying from Fox.