Reviews
Rafael Messen was very helpful, my boyfriend and I left...
Rafael Messen was very helpful, my boyfriend and I left satisfied with our purchase. Rafael was very friendly, patient and knowledgeable. It is not the fist time he's helped our family with a purchase. Thank you so much for your help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so pleased to read about your great experience with Rafael! Thanks for sharing this feedback. Our top priority is ensuring that our customers drive away completely satisfied. It is always an accomplishment to hear when our team is reaching this goal. We hope to see you back for any of your future needs! Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Lore Simmons (Sales Dept.) and Dan Dsandu (Finance Dept.)...
Lore Simmons (Sales Dept.) and Dan Dsandu (Finance Dept.) were the most pleasant to work with! We recently purchased our 2014 Honda Odyssey and loved our experience every step of the way working with both Lore and Dan. They expedited our process and we are very happy with our overall experience and purchase! We highly recommend this dealer to friends and family as we are repeat customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your kind words and recommendation! I am glad to hear that Lore and Dan were accommodating throughout your purchase and helped you find an Odyssey to suit your needs. I hope you are continuing to enjoy it! We look forward to working with you in the future on anything you may need. In the meantime, be sure to connect with us on Facebook and Twitter for exclusive specials and updates. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Mr. Sonny Wu & Mr. Avery Richey are both helpful,...
Mr. Sonny Wu & Mr. Avery Richey are both helpful, efficient & quick in their work. We left Honda superstore very happy, satisfied & confident with our new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this feedback and congratulations on your new car! I am happy to hear that our team was helpful and informative throughout your visit. If you need anything in the future, please don't hesitate to reach out! Also, make sure to like and follow us on Facebook and Twitter for exclusive offers and dealership news. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
I purchased a new Accord, and worked with Greg Buysman....
I purchased a new Accord, and worked with Greg Buysman. He was friendly, patient, very knowledgeable, but most of all as a woman buying a car, I didn't feel like he was trying to talk me into anything. Overall, it was a very satisfying experience and would highly recommend him to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patricia, Thanks for this review and recommendation! I am happy to hear that Greg was helpful throughout your visit and made you feel comfortable with your decision. Congratulations on your new Accord! I hope you are enjoying it so far and look forward to working with you on any future sales or service needs. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Buying a new car at Norm Reeves was painless, in fact it...
Buying a new car at Norm Reeves was painless, in fact it was pleasant. Jeff Aoki was straightforward in giving me the price quotations over the internet. His price beats the other dealerships, even the TrueCar.Com. When my husband and I went to the dealership last Dec. 31, 2013 Jeff was very pleasant. He was very accommodating and patient explaining things to me and answering my questions. He knows his product and his numbers very well. After awhile my husband wasn't paying attention anymore but the football game. He knew I was in good hands and he knew I did my homework. One thing I like about Jeff is that he wasn't pushy and hard sell, and he wasn't obnoxious. Frank Wong the finance guy was very thorough also in explaining things to me. I appreciate that he did not sell me something I do not need. The whole process was so easy and pleasant I spent the last day of 2013 with a BANG!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for taking the time to share this excellent feedback! I am so pleased to hear that our team was able to get you into a great new car before the new year. I hope you continue to enjoy it throughout 2014. Jeff is an excellent member of our team and will be elated to read these kind words. If you need anything else, please come back and see us! Also, be sure to connect with us on Facebook and Twitter for exclusive offers and content. Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
I bought my first new Honda Accord in 2001 at Norm Reeves...
I bought my first new Honda Accord in 2001 at Norm Reeves Cerritos and had a good experience which brought me back to Norm Reeves 12 years later! I spent a lot of time on-line looking for good deals on my dream car, a Honda Odyssey (I'm a mom, now!). I was quoted a great deal from Ed Mahdavi. He sent me emails and quotes and answered all my questions. He was AMAZING! When my husband and I came to Ed's office, he was personable and friendly and gave me the sense that he wanted the best for me, not just the sale. Ed talked with me about all the lease/purchase options and the deal could not be beat. Believe me, I did my research! I was very happy at the end of the whole process. Ed called me the next day after my purchase and I answered my phone using the new bluetooth technology. I was so excited to tell him how easy it was to use and how happy I am in my new, safe, and beautiful family vehicle! Ed laughed at my jubilant attitude and he was genuinely happy for us. Aside from Ed being great, my husband and I enjoyed working with everyone involved, including Linda and Rich. I would love to return to Norm Reeves in another 12 years, when my new Honda is ready to be retired after many years of happy driving! THANK YOU, ED!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, it is a pleasure to read this excellent review! Thanks for taking the time to share this great feedback. I am thrilled to hear that after 12 years you decided to come back and work with us again. Customer loyalty is extremely important to us, and it is rewarding to know that our team provided you with another fantastic visit. I hope you and your family are enjoying your new Odyssey! Don't hesitate to come back in for anything you need. Also, be sure to keep in touch with us on Facebook and Twitter. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
Jose Bolivar took the time to explain my choices and...
Jose Bolivar took the time to explain my choices and provided an option tailored to my needs. Being that this is my first dealer purchase it was thoroughly explained without being confusing, it is evident that customer value is a focus. Future friends and family asking about my experience will be referenced to Jose at Cerritos. Thank you for the great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about your visit with Jose! He is an excellent member of our team and will be happy to hear that he upheld our commitment to customer service. I am pleased to hear that you were provided all of the information needed to make the best decision to suit your needs. We hope to see you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
The friendly staff at Norm Reeves worked together to make...
The friendly staff at Norm Reeves worked together to make sure I got the car I wanted at a fair price. Many thanks to Owen Kimbro for the referral to Norm Reeves Honda Superstore, for the test drive, and pitching in during negotiations. To Paul Flores for photos of the sticker so I could check out the car before making the drive. To Brian Chen for locating a car with the beige interior I wanted and getting it ready for me. To Jojo Bayas for efficiently processing the paperwork down to the very last detail. I was particularly impressed by everyone’s professionalism and focus on making sure that I was a satisfied customer. There was no pressure, no unwanted extras—just clear explanations of all of my options. Overall, an excellent experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lynn, I appreciate you taking the time to share your feedback! Thank you for these kind words. Customer service and satisfaction are our top priorities, and it is rewarding to hear when our team shows this dedication to our customers. I hope you are enjoying your new vehicle and look forward to working with you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
My husband and I are first time car buyers and we...
My husband and I are first time car buyers and we didn't know much about buying a new car, however, Lito Bayas was amazing! He helped us every step of the way. His customer service was outstanding, and not only did he show professionalism, but he also had a great sense of humor. He made our first car buying experience wonderful! I definitely recommend Lito Bayas to anyone who is trying to buy a new/used car. He is hands down one of the best! My husband and I are indeed happy customers. Thank you Lito Bayas for your help! I will continue to recommend all my friends/family to you! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your first car! Thank you for going out of your way to leave this excellent feedback. Lito will be thrilled to hear that his commitment to providing top-notch customer service came across throughout your visit. Our number one goal is ensuring that each and every guest leaves our dealership completely satisfied. It is always rewarding to know when our team is reaching this goal. We hope you will come back and see us for anything else you may need! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
I went looking for a car for son for collage. We decided...
I went looking for a car for son for collage. We decided on a civic, Roberto helped us out. I test drove the car it was great. Roberto made us feel comfortable with pressure, and helped us out with the price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this excellent feedback! I am happy to hear that Roberto was helpful and accommodating to your needs. Congratulations to your son on his new Civic! I hope he is enjoying it so far. If either of you need anything in the future, please come back and see us! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com
