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AutoNation Chevrolet North Richland Hills

(1,641 reviews)
Visit AutoNation Chevrolet North Richland Hills
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (877) 265-5718 (877) 265-5718
Used (877) 562-9818 (877) 562-9818
Service (877) 354-3666 (877) 354-3666

Reviews

(1,641 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet North Richland Hills from DealerRater.

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Sales personal

Great experience dealing with the team, they watched for the car we wanted and let us know as soon as it arrived

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Justin, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Communication was poor.

Communication was poor. Service Advisor did not note all of the complaints we had and did not update us until we asked multiple times. When we picked the truck up it had a low tire even though we had it serviced during the visit. The truck did not have a low tire at drop off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Shanonm, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (682) 214-2010 at your earliest convenience to discuss how we can turn this experience into a positive one.

Car Repair

Efficient and friendly employees! Very easy process of dropping of my car and just as easy to get it paid for and picked up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Adrienne, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

From reservation to completion it was an easy process.

From reservation to completion it was an easy process. The service rep was great as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Update We visited AutoNation one more time for service

Update We visited AutoNation one more time for service to our Malibu hybrid. Mr. Daniel Hall went far and beyond to assure excellent and timely service. Mr. Hall was super friendly, professional, and supportive. He listened to our concerns and addressed them all. Mr. Hall also provided financial options when sending the quote. We cannot thank you enough for getting our car fixed and for being trustworthy, kind, and professional!! If anyone needs a perfect job done, I highly recommend this Dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Reem, thank you so much for your positive comments about Autonation Chevrolet North Richland Hills! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Consumer response

Thank you! It was an excellent experience! We also appreciate that Mr. Hall offered the Military discount! Diana

The experience was great, very painless.

The experience was great, very painless. Just make sure to check the oil pan plug, if they change the oil, other than that, no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

Autonation Staff are friendly, professional, efficient!

Autonation Staff are friendly, professional, efficient! They have serviced my truck for approximately 3 years been very happy with them. Easy to schedule service online and on the phone. Nice waiting area, usually not a long wait:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Consumer response

Thank you!!!!!!!!

Best Customer Service

Alfi and Robert were excellent. They listened to all my needs/concerns. I couldn't be more excited/happy with my new 2023 Chevy Colorado. I was in and out in no time with my brand new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Justin, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

Very good service and was done in good time.

Very good service and was done in good time. Very good communication and they were very professional. Thank you God Bless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

My Vehicles From AutoNation North Richland Hills

Love this location. It?s so close to my house but most of all I have purchased 4 vehicles from this location. There was a salesman who no longer works there but his skills sold me and since then I go there. I take my vehicles for maintenance and nowhere else. I?ve gone down the save money take it to other places route just to have to take it back to repair the maintenance done. This place is always on point. I recommend they upgrade the waiting room, renovate it top to bottom. Also add some free donuts to the customers by working with a local bakery collaboration. This is a great way to give back to the community.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!