Reviews
Sales personal
Great experience dealing with the team, they watched for the car we wanted and let us know as soon as it arrived
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Justin, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Communication was poor.
Communication was poor. Service Advisor did not note all of the complaints we had and did not update us until we asked multiple times. When we picked the truck up it had a low tire even though we had it serviced during the visit. The truck did not have a low tire at drop off.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Shanonm, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (682) 214-2010 at your earliest convenience to discuss how we can turn this experience into a positive one.
Car Repair
Efficient and friendly employees! Very easy process of dropping of my car and just as easy to get it paid for and picked up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Adrienne, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
From reservation to completion it was an easy process.
From reservation to completion it was an easy process. The service rep was great as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Update We visited AutoNation one more time for service
Update We visited AutoNation one more time for service to our Malibu hybrid. Mr. Daniel Hall went far and beyond to assure excellent and timely service. Mr. Hall was super friendly, professional, and supportive. He listened to our concerns and addressed them all. Mr. Hall also provided financial options when sending the quote. We cannot thank you enough for getting our car fixed and for being trustworthy, kind, and professional!! If anyone needs a perfect job done, I highly recommend this Dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Reem, thank you so much for your positive comments about Autonation Chevrolet North Richland Hills! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Thank you! It was an excellent experience! We also appreciate that Mr. Hall offered the Military discount! Diana
The experience was great, very painless.
The experience was great, very painless. Just make sure to check the oil pan plug, if they change the oil, other than that, no issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Autonation Staff are friendly, professional, efficient!
Autonation Staff are friendly, professional, efficient! They have serviced my truck for approximately 3 years been very happy with them. Easy to schedule service online and on the phone. Nice waiting area, usually not a long wait:)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you!!!!!!!!
Best Customer Service
Alfi and Robert were excellent. They listened to all my needs/concerns. I couldn't be more excited/happy with my new 2023 Chevy Colorado. I was in and out in no time with my brand new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Justin, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Very good service and was done in good time.
Very good service and was done in good time. Very good communication and they were very professional. Thank you God Bless
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My Vehicles From AutoNation North Richland Hills
Love this location. It?s so close to my house but most of all I have purchased 4 vehicles from this location. There was a salesman who no longer works there but his skills sold me and since then I go there. I take my vehicles for maintenance and nowhere else. I?ve gone down the save money take it to other places route just to have to take it back to repair the maintenance done. This place is always on point. I recommend they upgrade the waiting room, renovate it top to bottom. Also add some free donuts to the customers by working with a local bakery collaboration. This is a great way to give back to the community.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
