Reviews
Great Service
I worked with Will at the Ankeny Used Cars division. He did a great job working with me over a 6 hour period (I was a bit picky and indecisive) and found me exactly what I was looking for!!! Great job! His manager, Jason, was right on top of everything and even offered me lunch since I was there for such a long period of time. Awesome job, guys!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Evelyn - We appreciate your patience as we worked to get you the car you wanted. Thank you for the opportunity to earn your business! Bret Moyer - General Manager
Great Salesperson
Joe Smeltzer is our salesman and we've been back three times now. He is wonderful to work with and does everything in his power to make it work for us. He's wonderful, and we'd recommend him to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bridget - Thank you for your loyalty, we appreciate your business! Bret Moyer - General Manager
standard maintenance
I visited on a Sunday. There was a friendly group of mechanics in the shop. They did an outstanding job on the service to my truck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles - Thank you for the opportunity to earn your service business and for recognizing the work of our technician team. Bret Moyer - General Manager
Service
As always service was done in a fair amount of time. Tbe waiting area was comfortable. They explained the service provides clearly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raymond - Thank you for the opportunity to earn your service business and we appreciate the review! Bret Moyer - General Manager
2014 Malibu
I'm sometimes anxious going into a dealership because I don't like to be sold...I don't want a pushy salesperson telling me what I want. At Karl it was just the opposite, I was asked what I was looking for and Mike took the time to help me narrow down what I wanted vs. what I didn't.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debra - Thank you for your the opportunity to earn your business! We'll make sure to pass this along to Mike. Bret Moyer - General Manager
Satisfied Truck Buyer
We were amazed at how professional and friendly everyone was during the negotiations on our new truck. We were prepared to have to walk away for a bit, but Aaron was more than willing to work with us and get us to where we needed to be to purchase the truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Connie - Thank you for your recent visit from Sioux City to purchase a new truck! We appreciate your business and look forward to being Your Dealer for Life! Bret Moyer - General Manager
Service regarding vehicle purchase
As I told the fellows that assisted me, I will say this was the easiest car purchase that I have ever been involved with. The process was great and those who assisted me were very helpful and most importantly, did not pressure me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary - Thank you for the kind review and the opportunity to earn your business! Bret Moyer - General Manager
Service experience
Employee picked us up as we were walking and provided a ride on a golf cart from the Quick Lube area to the show room. Greatly appreciated. As we are in our eighties, walking is more difficult now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James - We appreciate your business, thank you! Bret Moyer - General Manager
Ideal Experience
Once I started dealing with the correct (fleet) salesman, everything was perfect. He gave me all the attention and time I wanted. He actually knew the answers to my questions. Nothing was rushed or pushed. I can't speak for all the salesmen, but Matt Reaman was definitely top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew - We appreciate the review and thank you for your business all the way from Muscatine! Bret Moyer - General Manager
great dealership
customers time was respected and dealership was ran with organization and employees who new there job. Will recommend to other people for a smooth trouble free buying expereince
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry - Thank you for your business! Bret Moyer - General Manager