Reviews
I ended up having multiple issues with my car in one
I ended up having multiple issues with my car in one week, and Levi got me right in and kept me updated during the entire process on my car. He acceded my expectations and i?ll be going back again if I ever need.
I ended up having multiple issues with my car in one
I ended up having multiple issues with my car in one week, and Levi got me right in and kept me updated during the entire process on my car. He acceded my expectations and i?ll be going back again if I ever need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great professional and friendly service, again.
Great professional and friendly service, again. We needed to purchase four new tires for our Traverse. We were advised to pulled into the service bay upon our arrival, which we did. We selected the tires that we wanted to purchase. It was suggested by Karl Chevrolet's Service Advisor Levi Overton, that perhaps the Traverse's alignment should also be check and we agreed. The Traverse was ready for us about mid-morning the next day, earlier than what it was scheduled to be completed. Also the alignment did need to be adjusted. They did a great job for us, again.
Great professional and friendly service, again.
Great professional and friendly service, again. We needed to purchase four new tires for our Traverse. We were advised to pulled into the service bay upon our arrival, which we did. We selected the tires that we wanted to purchase. It was suggested by Karl Chevrolet's Service Advisor Levi Overton, that perhaps the Traverse's alignment should also be check and we agreed. The Traverse was ready for us about mid-morning the next day, earlier than what it was scheduled to be completed. Also the alignment did need to be adjusted. They did a great job for us, again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience at your dealership was exceptional.
My experience at your dealership was exceptional. Mike Mitchell was excellent to work with, he kept me informed on everything that was happening with my vehicle, appreciated all his help! I?ll be back in the future for any repairs I may need. Thank you to the employees in the Collision Center, they did an excellent job.
My experience at your dealership was exceptional.
My experience at your dealership was exceptional. Mike Mitchell was excellent to work with, he kept me informed on everything that was happening with my vehicle, appreciated all his help! I?ll be back in the future for any repairs I may need. Thank you to the employees in the Collision Center, they did an excellent job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
From Dylan to his leader Mark, the finance guy and
From Dylan to his leader Mark, the finance guy and delivery guy this was the best car buying experience I’ve had (and I’ve had a lot). 12/10 and will absolutely be back.
From Dylan to his leader Mark, the finance guy and
From Dylan to his leader Mark, the finance guy and delivery guy this was the best car buying experience I’ve had (and I’ve had a lot). 12/10 and will absolutely be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to complete the survey! We're glad we could help and appreciate you choosing Karl Chevrolet!
First collision repair
I?m extremely happy I chose Karl Chevrolet to repair my car! They did a great job, they were very helpful with every question I had.
First collision repair
I?m extremely happy I chose Karl Chevrolet to repair my car! They did a great job, they were very helpful with every question I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cara, thanks for the review! We're glad we could help and appreciate you choosing Karl Auto Group!
Chevy Malibu
We have bought two cars from Ted. He is a great, professional man. We enjoy working with him.
Chevy Malibu
We have bought two cars from Ted. He is a great, professional man. We enjoy working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to complete the survey! We're glad we could help and appreciate you choosing Karl Chevrolet!
Poor workmanship Karl Chevrolet in Ankeny, Iowa
I took my 2019 Chevy in to have some work done to it after I hit a deer. I had to take the truck back twice because it look like a two-year-old done the bodywork I had dust all over the paint. The second time I got it back again all they did was fix the one problem and tried to hide the other ones. It?s a black truck hello it?s going to show everything. Some people would not catch the poor workmanship Karl Chevrolet in Ankeny Iowa does. It?s sad that I have purchased two brand-new vehicles from Karl Chevrolet, and they still treat you like this. This is what happens when you get so big and just don?t care anymore.
Poor workmanship Karl Chevrolet in Ankeny, Iowa
I took my 2019 Chevy in to have some work done to it after I hit a deer. I had to take the truck back twice because it look like a two-year-old done the bodywork I had dust all over the paint. The second time I got it back again all they did was fix the one problem and tried to hide the other ones. It?s a black truck hello it?s going to show everything. Some people would not catch the poor workmanship Karl Chevrolet in Ankeny Iowa does. It?s sad that I have purchased two brand-new vehicles from Karl Chevrolet, and they still treat you like this. This is what happens when you get so big and just don?t care anymore.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Good Morning Jamie, Thank you for taking the time to complete the survey! I apologize for the frustrations during your recent service. I have sent your comments to the Body Shop Manager to look into the issues further! Thank you!
Red Traverse Premier
Dylan Sanders was very helpful when we were shopping for a red Traverse Premier SUV at Karl Chevrolet at their Ankeny store. If you are looking for a great salesman ask for Dylan.
Red Traverse Premier
Dylan Sanders was very helpful when we were shopping for a red Traverse Premier SUV at Karl Chevrolet at their Ankeny store. If you are looking for a great salesman ask for Dylan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for the review! We're glad we could help and appreciate you coming in to Karl Chevrolet!
2019 Silverado
We bought a newer Silverado. To start with Anthony(sales person)was a pleasure to meet and work with. We have bought many vehicles at many dealerships around the Des Moines area and have never had such a good experience. Anthony and Mike (finance person) really make things easy. We probably only spent a total of a hour and a half there. Half that time was figuring out a price on my trade which they finally agreed to give me what I was asking for it. Thank you to the Karl Chevrolet team.
2019 Silverado
We bought a newer Silverado. To start with Anthony(sales person)was a pleasure to meet and work with. We have bought many vehicles at many dealerships around the Des Moines area and have never had such a good experience. Anthony and Mike (finance person) really make things easy. We probably only spent a total of a hour and a half there. Half that time was figuring out a price on my trade which they finally agreed to give me what I was asking for it. Thank you to the Karl Chevrolet team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, thanks for the review! I'm glad to hear our team was so great to work with. Let us know if there's anything else we can do for you.
Body shop broke my car TWICE
I had to take my car to Karl twice for hail damage work and both times they broke something. First time I got my car back after being fixed, my side mirror wouldn’t work. Second time, one of my back doors wouldn’t open. I had to work with Kyle who started out nice and polite but became rude and acted annoyed when I called back to let them know they broke something that was working when I’d dropped the car off. He made my insurance company pay to fix the broken door even though it worked just fine when I dropped it off. Seems really shady. The whole experience with Karl Chevrolet was a nightmare and I will never use them again.
Body shop broke my car TWICE
I had to take my car to Karl twice for hail damage work and both times they broke something. First time I got my car back after being fixed, my side mirror wouldn’t work. Second time, one of my back doors wouldn’t open. I had to work with Kyle who started out nice and polite but became rude and acted annoyed when I called back to let them know they broke something that was working when I’d dropped the car off. He made my insurance company pay to fix the broken door even though it worked just fine when I dropped it off. Seems really shady. The whole experience with Karl Chevrolet was a nightmare and I will never use them again.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize for the delayed response. Your concerns have been forwarded to management for review, if you have any other concerns please respond to this email so I can help you further.