Reviews
Write a reviewVery helpful, but hoping to receive my VA grant to
Very helpful, but hoping to receive my VA grant to purchase the truck y tomorrow. If not, next week. Hope it's not gone yet, but if so, I understand, np.
Very helpful, but hoping to receive my VA grant to
Very helpful, but hoping to receive my VA grant to purchase the truck y tomorrow. If not, next week. Hope it's not gone yet, but if so, I understand, np.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kevin Jones, I give him a 10Rating as a Salesman, he was
Kevin Jones, I give him a 10Rating as a Salesman, he was on Point Always.
Kevin Jones, I give him a 10Rating as a Salesman, he was
Kevin Jones, I give him a 10Rating as a Salesman, he was on Point Always.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Very nice and easy to deal with Called back asap answer
Very nice and easy to deal with Called back asap answer all questions very fast as well
Very nice and easy to deal with Called back asap answer
Very nice and easy to deal with Called back asap answer all questions very fast as well
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
EXCELLENT!
This place has spectacular cars. The service was great. We worked with Dennis and he was patient and very helpful. We would certainly recommend this place for a luxury car purchase. There was no sales pressure at all.
EXCELLENT!
This place has spectacular cars. The service was great. We worked with Dennis and he was patient and very helpful. We would certainly recommend this place for a luxury car purchase. There was no sales pressure at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Surprisingly simple, Dennis was awesome
After looking at various Mustangs for a couple of days, and walking away from a couple of deals because of bogus dealer fees, overpriced vehicles, or mechanical/cosmetic issues, I reached out to Palomino via the cars.Com app. Really didn't have high expectations. Doing research I found they didn't have any ridiculous dealer fees. I was curious but pessimistic. However Dennis reached out to me and I came in after work for a test drive. He had the car out front ready for me. It was super simple, pretty much as soon as I walked in he got a copy of my license, handed me the key,and told me take my time. I looked over the vehicle then drove it. I took it around for a while, on my own (some dealers send the salesman with you on the test drive). When I came back Dennis already had the numbers ready. Very straightforward. The online price was the price. There was a doc fee if $150, an inspection fee of $43, and standard TTL. NO DEALER FEES! The price was fair and the process super easy. No pressure at all. No constant barrage of texts, calls, and emails. I decided to put a deposit down since it was late and come back the next morning with payment. I showed up the next day, the process was about 10 minutes and I was on my way in a very nice, well taken care of 2018 red Ford Mustang convertible. The car was great, the price fair, but what really struck me was how chill Dennis was. I'm pretty sure he wanted to sell me a car, but he was so nice and easy going it was like buying from a friend you have known for years. I would definitely buy here again, and do recommend Palomino motors to anyone looking to get a quality late model vehicle at a fair price. Ask for Dennis, tell him you saw Jason's review.
Surprisingly simple, Dennis was awesome
After looking at various Mustangs for a couple of days, and walking away from a couple of deals because of bogus dealer fees, overpriced vehicles, or mechanical/cosmetic issues, I reached out to Palomino via the cars.Com app. Really didn't have high expectations. Doing research I found they didn't have any ridiculous dealer fees. I was curious but pessimistic. However Dennis reached out to me and I came in after work for a test drive. He had the car out front ready for me. It was super simple, pretty much as soon as I walked in he got a copy of my license, handed me the key,and told me take my time. I looked over the vehicle then drove it. I took it around for a while, on my own (some dealers send the salesman with you on the test drive). When I came back Dennis already had the numbers ready. Very straightforward. The online price was the price. There was a doc fee if $150, an inspection fee of $43, and standard TTL. NO DEALER FEES! The price was fair and the process super easy. No pressure at all. No constant barrage of texts, calls, and emails. I decided to put a deposit down since it was late and come back the next morning with payment. I showed up the next day, the process was about 10 minutes and I was on my way in a very nice, well taken care of 2018 red Ford Mustang convertible. The car was great, the price fair, but what really struck me was how chill Dennis was. I'm pretty sure he wanted to sell me a car, but he was so nice and easy going it was like buying from a friend you have known for years. I would definitely buy here again, and do recommend Palomino motors to anyone looking to get a quality late model vehicle at a fair price. Ask for Dennis, tell him you saw Jason's review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Used Car Dealer
Rhonda and Mo are great people to work with. Very transparent and easy to negotiate with. My 2019 Ram 1500 Laramie pickup is not only sharp looking but could have not been a better ride.
Great Used Car Dealer
Rhonda and Mo are great people to work with. Very transparent and easy to negotiate with. My 2019 Ram 1500 Laramie pickup is not only sharp looking but could have not been a better ride.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ruined my birthday
I had been looking to buy a new car as a birthday gift for myself. Went in to palomino motors to test drive a 2014 x3, immediately fell in love with it, however there was an issue with the rear camera (error displayed rear camera malfunction). They agreed to take it to bmw to have it fixed. I also took it into my mechanic for a look over. He found two other possible issues which they said they would have bmw take care of as well. This was all on Friday so we agreed to finalize everything on Monday. Received a call from the sales lady Saturday morning informing me that another customer called in inquiring about about the vehicle and wanted to make sure I was serious about buying it so they can remove from online and let that person know its pending sale. Later that night I check the site and the car was still listed they only changed the price(higher) ??? Fast forward to Monday.. I texted my sales rep at 9 that morning to inform the bank was actually closed for the day (in observance of MLK day) and we'll need to plan for first thing Tuesday (my actual bday). That was fine as I thought it would be kind of cool to buy a car for my bday ON my bday! She emailed me the bill of sale and that was it. But then I recieved a call from her that afternoon letting me know the car is back from bmw but they didn't fix the camera issue becuase it was too much and the owner /manager or whoever didn't want to spend the money. I requested they take some money off the purchase price and I'd still buy it and get if fixed on my own. She couldnt authorize that but she'd have the owner/manager call me. He called a few hours later saying he's not going to fix it nor is he willing to lower the purchase price. I even told him to meet me in the middle, the repair was apparently $800 so I asked if he could AT LEAST come down $400. Nope he wouldnt budge, went on to say that if he did that he wouldn't be making much of a profit on the vehicle and he could just sell it at the auction (or someone else) .. Like xxx really. I think they were trying to deter me from purchasing the car and back out the deal becuase someone wanted to buy the car at the raised list price the website was now showing. Long story long palomino RUINED my birthday. They have nice looking cars and pretty good reviews online but I would never do business with them after this upset nor would I refer them to anyone I know. I mean come on guys we had an agreement /understanding. I'm sure $400 is not going to break the bank. It's really unfortunate this happened to me.
Ruined my birthday
I had been looking to buy a new car as a birthday gift for myself. Went in to palomino motors to test drive a 2014 x3, immediately fell in love with it, however there was an issue with the rear camera (error displayed rear camera malfunction). They agreed to take it to bmw to have it fixed. I also took it into my mechanic for a look over. He found two other possible issues which they said they would have bmw take care of as well. This was all on Friday so we agreed to finalize everything on Monday. Received a call from the sales lady Saturday morning informing me that another customer called in inquiring about about the vehicle and wanted to make sure I was serious about buying it so they can remove from online and let that person know its pending sale. Later that night I check the site and the car was still listed they only changed the price(higher) ??? Fast forward to Monday.. I texted my sales rep at 9 that morning to inform the bank was actually closed for the day (in observance of MLK day) and we'll need to plan for first thing Tuesday (my actual bday). That was fine as I thought it would be kind of cool to buy a car for my bday ON my bday! She emailed me the bill of sale and that was it. But then I recieved a call from her that afternoon letting me know the car is back from bmw but they didn't fix the camera issue becuase it was too much and the owner /manager or whoever didn't want to spend the money. I requested they take some money off the purchase price and I'd still buy it and get if fixed on my own. She couldnt authorize that but she'd have the owner/manager call me. He called a few hours later saying he's not going to fix it nor is he willing to lower the purchase price. I even told him to meet me in the middle, the repair was apparently $800 so I asked if he could AT LEAST come down $400. Nope he wouldnt budge, went on to say that if he did that he wouldn't be making much of a profit on the vehicle and he could just sell it at the auction (or someone else) .. Like xxx really. I think they were trying to deter me from purchasing the car and back out the deal becuase someone wanted to buy the car at the raised list price the website was now showing. Long story long palomino RUINED my birthday. They have nice looking cars and pretty good reviews online but I would never do business with them after this upset nor would I refer them to anyone I know. I mean come on guys we had an agreement /understanding. I'm sure $400 is not going to break the bank. It's really unfortunate this happened to me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Happy Customer
Stopped in ..no appointment.. left with a beauiful Mercedes. Salesman Ken was personable, friendly and knowledgeable. He was upfront, honest and not the high pressure typical car salesman. Kudos. We will be back for sure!!
Happy Customer
Stopped in ..no appointment.. left with a beauiful Mercedes. Salesman Ken was personable, friendly and knowledgeable. He was upfront, honest and not the high pressure typical car salesman. Kudos. We will be back for sure!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience ever!
Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
Best car buying experience ever!
Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Overall Good Experience
Scott worked hard to help us in our search for the right car, but we discovered we were not quite ready to make a good decision. He was very kind. Pricing was very good. Cars were in good condition. Will go back and will recommend to others.
Overall Good Experience
Scott worked hard to help us in our search for the right car, but we discovered we were not quite ready to make a good decision. He was very kind. Pricing was very good. Cars were in good condition. Will go back and will recommend to others.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase