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Palomino Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (68 reviews)
Visit Palomino Motors
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 4:00am
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–6:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 9:00am–5:00pm 9:00am–4:00am
Sunday Closed Closed
(214) 960-1433 (214) 960-1433

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palomino Motors from DealerRater.

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excellent service, professional staff, clean vehs

I recently bought a Mercedes from Palomino Motors and I was extremely impressed with the overall buying process. From the moment I walked in I felt comfortable and they treated me like family but still in a professional manner. Alex walked me the entire process, explaining all the minor details and I was in and out in about 40 mins. Even if you have a few "hiccups," in life, Go see Alex and his staff and let them take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you chris for your purchase from the Palomino Motors family. I'm Steve Mitchell the new General Manager and if i can be any assistance to you please give us a call.

great buying experience

I came into palomino with a folder of cars I wanted to look at that day, stopped by their dealership first didn't think it would of been my last. They sold me a 2011 Infiniti G37 convertible, it's been 2 months since I bought I wanted to make sure that what they sold me on was true. They would service the car and make sure it had no issues and make sure it had good tires and brakes, 2 months and 3000 miles later I have had 0 issues with my car and I love it! Thank you I will definitely be coming back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mr. Dennis, for your purchase at Palomino Motors, I would like to introduce myself, I'm Steve Mitchell the new General Manager. If there is anything we can do to assist you please call me. thanks again!!!

Great auto sales

Alex and Dennis did wonderful customer care. I bought my Lexus es300h with the lowest price in dfw area. They really know how to take care of customer and reliable about the car. I would like to buy another car over here in the future. Good communication and respect to customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Charles for your purchase from palomino motors, I just want to introduce myself. I'm Steve Mitchell the new General Manager, if we can be any assistance to you please contact us.

Easy and Succesful Car Buying Experience!

I had an outstanding experience at Palomino Motors. I had been looking for a SAAB 9-3 Convertible and found one on their website. The car was as advertised and above expectations. Most of the similar vehicle models I found prior were in shabby condition. Palomino Motors delivered on having a clean car, inside and out, that was well serviced and running smoothly. Alex was very easy to deal with and not overbearing like many other dealerships. After a thorough inspection of the vehicle and test drive, Alex went out of his way to make the deal fit within my budget. The dealership offers some high quality vehicles that show in great condition. Honestly, I could have spent hours just looking at their selection. I have been driving the vehicle for 5 months and it is still running great! I will definitely return to Palomino Motors to look for my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you shaun for purchasing your vehicle from Palomino Motors,i'm glad to hear you had a great experience with us. I'm Steve Mitchell the new General Manager. I personnaly want to extend our service to you in the future.

Amazing Car Shopping Experience

I have purchased new and used vehicles before, but this was hands down the best experience I have ever had. I went to Palomino Motors after my boyfriend had already purchased one car ( CLK 500) from them and I had recently totaled mine (Toyota Rav 4). Alex and Mo walked me through the process every step of the way and I couldn't be happier with my ML350. The service was not pushy or rushed, but fun and enjoyable. They asked about my needs and what i wanted rather then just putting me into some car and trying to make a sale. I was with my boyfriend through his process, so I knew going in what I was expecting. From start to finish, I enjoyed every minute. Moving forward, I refuse to shop any where else and I will continue to refer Palomino Motors to any and everyone I encounter searching for a great car shopping experience. Thank you again so much, you have 2 loyal customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Jessica for your purchase from the Palomino Motors family, i would like to introduce myself, I'm Steve Mitchell the new General Manager, if i can further assist you please give us a call.

Great Vehicles - Excellent Price

I have been purchasing vehicles from Palomino Motors since 1995 and have always purchased quality vehicles at a great price. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you tim, for continuing to do busy with the palomino motors family. I'm Steve Mitchell the new General Manager and would like to extend our service to you in the future...

Old man enjoyment

I was looking for a used Mercedes S 550, I started my day on the Saturday morning that I visited Palomino Motors, I had no intention on purchasing, that was before I met Alex & Nathan. Those two were just an experience to work with and I've never had so much fun car shopping. I showed the boys all the listings I had printed out in my folder, and what my next few stops were, Alex was kind enough to run the VIN #'s to some of the ones he thought could have possible damage on auto check so I wouldn't waste my time, although some were cheaper in other places then theirs, Alex made me a deal, he even offered to deliver it. I have been driving it for a few weeks now, and its been a real joy! I have already recommended this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mr. Hobley for purchasing your vehicle from the palomino Motors family, i would like to introduce myself, i'm Steve Mitchell the new General Manager. if we can be any assistance to you in the future, please give us a call.

Salesman lack of knowledge

Salesman by the name of alex was no help. He has no product knowledge and was not dressed professionally for the class of cars being sold in this place. Very disappointed!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

thanks for the review, alex is no longer with the company, I am the new General Manager Steve Mitchell, sorry for the bad experience, hopefully I can be assistance 214-879-0111. thank you

Great selection, treible salesman!

Awesome range of cars, but one of the salesman (Alex) has no business selling cars there, instead he should be washing, and detailing cars at this place!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Jose, I'm Steve Mitchell the new General Manager. I would like to apologize for your experience at Palomino Motors. We at palomino Motors take pride of our 21 years of experience and our customers. unfortunately alex is no longer with the company, hopefully we can assist you in the future. Thank You Steve Mitchell.

Good customer service, not a good car.

The people were friendly, but the car I was looking at was to me not very good. It made a noise when they started it up. There was no radio and i had been told one would be put in, but since they had to put work into it they were not for sure if they were going to put a radio in. We were told they had ordered some parts for the car but couldn't tell us what was wrong with it. That was my final red flag.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Mrs. Castleberry,I'm Steve Mitchell the new General Manager, I want to apologize for the incovience, ihope in the near future you will consider the Palomino motors family. thank you.