Reviews
Very good service experience.
Very good service experience. Service rep made sure everything was completed, and then followed up to be sure we were happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! We're delighted to hear that our service team at Lithia Volkswagen of Des Moines provided a great experience and thorough follow-up. Thank you for sharing your feedback and come again soon!
I took in for an annual service, oil change.
I took in for an annual service, oil change. Rep told they would top up engine coolant. They did not even top up, coolant is just at min level as before. I am not sure if they really took care of my car and have done all inspections as they said
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Srivastava, Thank you for taking the time to leave us a review. I'm sorry to hear about your recent service visit. We strive to ensure all aspects of our services are completed thoroughly, so this feedback is concerning. Please reach out at your convenience so we may discuss this further and work towards a resolution. I would like to improve your satisfaction with us. Thank you, Mark Mears - Fixed Ops Manager - markmears@lithia.com
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Lithia was fast, helpful, and respectful!
Lithia was fast, helpful, and respectful! I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erma met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
I appreciate the professional manner in which the
I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Mark, Emrah, and our team appreciate your business and hope to see you again soon! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
Service was clear, concise and very friendly.
Service was clear, concise and very friendly. A+.. Emrah is always on top of what is needed..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Emrah and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
I phoned the dealership what specific needs.
I phoned the dealership what specific needs. My salesman was amazing, I feel like I got a good deal and I would definitely refer someone that's how good my experience was!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well Brian and truly appreciate your feedback. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
Friendly helpful staff that works with you to be sure you
Friendly helpful staff that works with you to be sure you are happy with what you are looking for
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
I was in and out in the time they allotted.
I was in and out in the time they allotted. They were pleasant and respectful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review, Toby! We look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
AJ was the best salesperson I have ever encountered when
AJ was the best salesperson I have ever encountered when purchasing a new vehicle! He is so knowledgeable about many vehicles besides VW’s to help in comparison to this vehicle so I could make a more informed decision! I did not feel pressured at all. I have had some bad experiences with car salesmen in the past who didn’t appreciate the fact that a woman can make her own deal without her spouse’s help! I would recommend this dealership to anyone looking to buy a VW. Thank you for making it a truly enjoyable experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jan, for sharing your experience with us! We're happy to hear it went well with AJ and truly appreciate your feedback. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
I service my golf tdi at this dealership.
I service my golf tdi at this dealership. I have never had a problem with them that they didn’t resolve to my satisfaction. My current service advisor even returns phone calls which is something rare for people his age, typically it’s just texts that folks that age return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012