Carman Chrysler Jeep Dodge RAM

We came to Carman Fiat with the intention of purchasing a new car. We had in mind what we wanted and the price range we wanted to spend. Our salesman, Tyler, showed us so many options with the Fiat 500. He was totally knowledgeable about the cars and all of the features. He did not at any time pressure us into buying a car. He took him time and answered all of our questions. We ended up buying one of the most expensive cars on the lot. We were thrilled with our new little car. The whole buying process was easy and enjoyable. Now comes the pitfall. At around 700 miles on the odometer, a check engine light came on. I referred to the owners manual as to what this meant and how to resolve it. I did as instructed, check gas cap, drive a couple of normal cycles, etc. The light did not go off but started to blink. The manual now instructed that the car seek service. I took the car back to Carman Ford (Fiat) and was informed that it needed a computer update. The whole process took about two hours. The car ran fine for a couple of days and then the light came back on. Again I took the car back in for service. About two hours later the service manager informed me that the car needed another update because the first update failed. I was somewhat aggravated because it is of some distance for me to travel for servicing. One hundred and twenty six mile to be exact. Over the next week, we went on a holiday and left our Fiat 500 unused in our garage. When we returned we drove the care about five times, short commutes around town. Then it happened...the check engine light went off again! This time we smelled raw gas and coolant inside and outside of the car. We looked under the hood and found the coolant was almost empty in the bottle. That being said, there was no coolant found anywhere in our garage or under the car. The next day I called Carman Fiat (again) and talked to Mark from service. This time I told him how frustrated I was with the issues I have been having with the car. I took the car up the next day for service. This time I spoke directly with the tech (Tim) and told him about the symptoms of the low coolant, the smell of raw gas and the rough starting. He just nodded his head and went back into the service area. Two hours later Mark came over to us and told us that they could not find anything wrong and they needed more time to run tests. I agreed and we returned home driving a rental. I called the following day and spoke with Tony and he told me that they had found there was a misfire on one cylinder. They were also in touch with the Fiat "star" techs trying to solve the problem. I asked Tony about how long this process would take and he said in 24-48 hours they should have a conclusive answer. The third day my new car was in the shop, I heard nothing. No updates or progress reports, nothing. I decided to call Fiat customer care number. I spoke with a very nice rep there and related my car problems with her. She insured me that this would be resolved. Late that same evening Tony called me and told me that they had replaced certain parts including a coolant bottle that was supposedly leaking. He said that the car will be kept for one more day to be "test driven" to insure the car worked properly. So now I am preparing to go pick up my "new" car. I use that term, new, very lightly because in fact it is no longer a new car. It has had the motor broken down and has been driven who knows how many miles. Through this whole process, I have tried to remain ladylike and optimistic although inside I have been very angry and heartbroken. What was supposed to be an enjoyable and fun car has turned out to be a stressful headache. I have lost work time to travel for repairs. I have paid highway tolls to get there and I have not had the use of the new car that I bought. I am happy to have the car back but I will always worry about something going wrong with it. After all, isn't that the purpose of having a new car; to have a trouble free automobile? Not in this case. A few last remarks. When Tony called me to tell me the car was ready, I asked him if he could have the car detailed. He said that could be arranged for a fee. What an insult! In my opinion, I should be compensated for all of my trials with the car. At the very least a detailing or a tank of fuel could have calmed a frustrated customer. I wonder if the general manager even knows about my case. I doubt it. Come on Carman Fiat...step up and make your customers happy. A sale is easy but a happy customer and a return customer is priceless. By the way, I was planning on coming up in February to place a down payment on a new Arbuth for myself. But I will seek a dealership that has more integrity and customer service.

This dealer is very easy to deal with. No high pressure sales tactics. Service department was very easy to work with. Would recommend this dealership to a friend.

I was in search of a new car, had been to serveral places and did not like the salesmans attitudes. I went to Carmen not with high hopes, but that is when I met the nicest salesman since mine had retired. Aurthur was kind, courteous, respectuful and just plain down to earth. We spoke about a few cars I test drove 3 over a few days. Aurthur was so patient with me never made me feel like he was in a hurry or I was wasting his time. Thanks to Aurthur I pulled out in a sportier car then I was look at in the first place. I couldn't be any happier. Thanks Aurthur

These people are great.No hassle at all.Had planned to go to a few dealerships,but Carmen was my first and only stop.thanks Carmen.

Dave Steller and the entire Carman Team did an awesome job getting me into my new card. The trade-in, financing, and other processes were painless and easy. I definitely recommend Dave to anyone looking to get into a great vehicle with no hassles!

We purchased two new vehicles on the same day from this dealership. We had a very pleasant experience. The staff was friendly and helpful. We did not feel any pressure to buy on that day. Our salesman, Dan Neall was great and did a wonderful job during the pricing process. Prior to leaving with our new vehicles, Dan made sure we had an understanding of the features of the vehicles which was very helpful.

Both Joe and Greg were very friendly, as were other staff members that were present. I traded my Kia Forte in for a Dodge Charger, and they gave me a good deal on the value of my car. Both gentlemen worked diligently until they heard back from a bank that made an offer I was willing to accept. While there I realized I had left my wallet, which I would obviously need to to make a purchase, at work and Greg drove me all the way back to Wilmington in the Charger to get it and then allowed me to drive back. The customer service was excellent and the work ethic displayed was much appreciated. Once I drove off I realized my glove box was missing the handle, I called Joe and talked to Pat (service dept), they ordered the part, and two days later they called me to bring it in for the repair. Overall, the experience was an enjoyable one.

I was called via telephone for a customer grading process for this dealership and at the time my comments were not favorable towards the dealership. I am sending these comments to sincerely apologize to Don and Carmen Chrysler Jeep Dodge Team and to correct the telephone record. I received excellent customer service from Don and the Carmen Group when I traded my Jeep Compass for a Dodge Challenger. The paperwork process was completed expeditiously. I received excellent customer service and they went above and beyond by installing a sunroof and wheel locks on the new vehicle at no cost to me. The service was completed quickly. They accomodated me with a loaner car, while they installed my sunroof. Sincerely, Richard

All I can say is WOW!!! Loooooved them! We normally deal with Martin Honda. However I was curious about a Town & Country bc it seemed to give you more bang for the buck. I just happened to go into Carmen & what a pleasant surprise. Such a comfortable atmosphere! No pressure! No talking to you like your just "a mom looking for a van....wait for husband". Throughout the process I felt like I was in an episode of "Cheers". Dave was down to earth, very witty & extremely educated on the van. Btw Bob, I don't see Dave's pic on the website....come on now, he's the cream of the crop!!!!! Oh and speaking of Bob......fabulous! Professional yet down to Earth & not a typical "snotty salesman" KUDOS Carman! I'll always come back & spread the word :) Jill Gruskiewicz

I was very impressed with there honesty about my credit score and what my trade-in was worth for one. I had just been dealing with another dealership prior to coming there and that experience seem to had me in the dark the whole entire time. I guess what I'm trying to say is they was very up front from the very begining and that took all of my anxiety away.