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Carman Chrysler Jeep Dodge RAM

(1,137 reviews)
Visit Carman Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–8:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 28 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carman Chrysler Jeep Dodge RAM from DealerRater.

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Horrible Service Center

I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission which is covered by my Power train Warranty. When I dropped it off the AC and everything worked fine other then it would only run in 4th gear due to the shift solenoid. They then call me and tell me that my TCM (Transmission Control Module) was bad and would cost about $1100 and not covered by warranty. So i picked vehicle up and Air Conditioning no longer worked. I then did my homework and found out that they blew a fuse, didn't even try to diagnose the issue and just said that it was the TCM. I swapped out the fuse, the AC started working again and the TCM code went away. Since then, I have taken to another dealership and they have fixed the only problem I had which was a faulty shift solenoid. To make things worse, I have had to pay Carman $120 for an uncovered warranty issue that they caused which was only a blown fuse that they caused. I have also tried to reach out to their Service director after and automated recording phone call was made from him and have yet to hear back. Which I don't think that I ever will. So if you need work to your vehicle, take your service elsewhere unless you want more problems then what you brought it in with. Thank You, Brian I.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.

#1 dealership of new castle county

At my age i was looking for my last car, I FOUND it at carman Jeep. I walk in and felt at home from the front desk (Bob) to my salesman (Ryan). They worked very hard to make me happy and they did. The final person in my trip was (John). All was good a great day and no wasted time. My team and please ask for them you won"t be sorry! John Weiss, Ryan O'Neal, John Mayberry. Thanks Al George

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Car

Stopped in just to look at a 2016 Dodge Journey and left with our brand new car. Everyone was very friendly and went above and beyond to help us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

"MIRACLE WORKERS AND PERFECT GENTLEMEN:

These gentlemen where OUTSTANDING from beginning to end!!!! They promised to work hard to get me the car that I had my eye on when I first walked in the door of the dealership! I'm a VERY HAPPY camper and drove away in my new doge dart....thanks guys!!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent salesman

This was the best car buying experience. Matt made this a smooth transition despite the turmoil of going through USAA. I highly recommend this dealership if you want an easy buy as well as an excellent vehicle. I will tell my friends and family so they can share my joy. Thank you again Matt you are the bomb.com.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carman is TOPS in my BOOK

Mike Brooks & Joe Triboletti were both straight up, honest and fair through out the entire purchasing process. These two gentlemen made me feel special that they were there for me. I love my Jeep & will be back.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great sales

We bought a new Dodge Grand Caravan from Carman and the sales Matthew Sherman is making our purchase simple and fast. He answered all of our questions, showing us how to operate the car and the fancy folding second row seats and of course the 3rd row seats. We really appreciate it. Thank you Matthew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My new Grand Cherokee!!!

I have been looking for a new car for the past few months. I went into Carman dealership and was immediately met by salesman Joel Cardona. As this was my first time buying a new car, he walked me through the entire process. He was very patient, personable, attentive and knowledgeable. I was able to test drive several cars and finally decided on the Grand Cherokee. He even let me take another test drive on the same car as I wanted to make sure this was exactly what I wanted. When I was purchasing my new car I also met with General Manager Joseph Triboletti. Again, he was also very patient with me and made the process so much easier. Everything from start to finish was easy and streamlined. They both went out of their way to help me make this purchase. I would recommend this dealership without reservation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love the Durango

I purchased exactly what I wanted and the dealership helped make it happen with no pressure. Thank you Al and Bob for your customer service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

I have purchased many trucks over the years and these guys stood out as some of the easiest people to work with. Straight forward, no nonsense purchase. I would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.