Reviews
Horrible Service Center
I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission which is covered by my Power train Warranty. When I dropped it off the AC and everything worked fine other then it would only run in 4th gear due to the shift solenoid. They then call me and tell me that my TCM (Transmission Control Module) was bad and would cost about $1100 and not covered by warranty. So i picked vehicle up and Air Conditioning no longer worked. I then did my homework and found out that they blew a fuse, didn't even try to diagnose the issue and just said that it was the TCM. I swapped out the fuse, the AC started working again and the TCM code went away. Since then, I have taken to another dealership and they have fixed the only problem I had which was a faulty shift solenoid. To make things worse, I have had to pay Carman $120 for an uncovered warranty issue that they caused which was only a blown fuse that they caused. I have also tried to reach out to their Service director after and automated recording phone call was made from him and have yet to hear back. Which I don't think that I ever will. So if you need work to your vehicle, take your service elsewhere unless you want more problems then what you brought it in with. Thank You, Brian I.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
#1 dealership of new castle county
At my age i was looking for my last car, I FOUND it at carman Jeep. I walk in and felt at home from the front desk (Bob) to my salesman (Ryan). They worked very hard to make me happy and they did. The final person in my trip was (John). All was good a great day and no wasted time. My team and please ask for them you won"t be sorry! John Weiss, Ryan O'Neal, John Mayberry. Thanks Al George
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Car
Stopped in just to look at a 2016 Dodge Journey and left with our brand new car. Everyone was very friendly and went above and beyond to help us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"MIRACLE WORKERS AND PERFECT GENTLEMEN:
These gentlemen where OUTSTANDING from beginning to end!!!! They promised to work hard to get me the car that I had my eye on when I first walked in the door of the dealership! I'm a VERY HAPPY camper and drove away in my new doge dart....thanks guys!!!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent salesman
This was the best car buying experience. Matt made this a smooth transition despite the turmoil of going through USAA. I highly recommend this dealership if you want an easy buy as well as an excellent vehicle. I will tell my friends and family so they can share my joy. Thank you again Matt you are the bomb.com.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carman is TOPS in my BOOK
Mike Brooks & Joe Triboletti were both straight up, honest and fair through out the entire purchasing process. These two gentlemen made me feel special that they were there for me. I love my Jeep & will be back.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great sales
We bought a new Dodge Grand Caravan from Carman and the sales Matthew Sherman is making our purchase simple and fast. He answered all of our questions, showing us how to operate the car and the fancy folding second row seats and of course the 3rd row seats. We really appreciate it. Thank you Matthew.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My new Grand Cherokee!!!
I have been looking for a new car for the past few months. I went into Carman dealership and was immediately met by salesman Joel Cardona. As this was my first time buying a new car, he walked me through the entire process. He was very patient, personable, attentive and knowledgeable. I was able to test drive several cars and finally decided on the Grand Cherokee. He even let me take another test drive on the same car as I wanted to make sure this was exactly what I wanted. When I was purchasing my new car I also met with General Manager Joseph Triboletti. Again, he was also very patient with me and made the process so much easier. Everything from start to finish was easy and streamlined. They both went out of their way to help me make this purchase. I would recommend this dealership without reservation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love the Durango
I purchased exactly what I wanted and the dealership helped make it happen with no pressure. Thank you Al and Bob for your customer service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
I have purchased many trucks over the years and these guys stood out as some of the easiest people to work with. Straight forward, no nonsense purchase. I would recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
