Reviews
Kudos
Great customer service; very attentive staff and courteous! Turnaround time was less than estimated, too! Thx again and I’d recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to share about your experience and the 5 star rating! Thanks for recommending us!
Great customer service
Tony Shen went above and beyond making my experience at norm reeves pleasant. I have been servicing my Honda at this location since 2006 and it’s by far a great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate the 5 stars and positive review, JInda!
"Very Satisfied"
My vehicle had issues with the air conditioning and I decided to bring it to the dealer to get fixed. SAMUEL TUNG was my service advisor and he treated us with respect he was was very friendly, helpful and efficient. I have been to the dealer before but nobody treated us the same way. I would recommend bringing your vehicle to the dealer for any repairs, they did a great job. The problem was resolved to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate the 5 stars and positive review, Ivania! Thanks for sharing about your visit with our service department!
Buen trato
Solo quiero agradecer a Manuel y Jackie por su atención y ayuda, quede muy satisfecho, de esta manera se que podré recomendar a Norms honda de west covina
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome review, Jim!
Completely Satisfied
Anthony was very courteous and friendly. He kept in contact with us on the progress of the repair. The problem was resolved to my complete satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 5 star rating and positive feedback, George!!
Great service and true to their word
Louis and Reuben were great to work with. I would definitely buy or lease from them again. Everyone who I spoke with were professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the 5 stars and positive review!
Daniella was great - delivered what was promised
Buying a car is an exercise in patience to say the least. Glad we ran into Daniella at Norm Reeves, made the process as seamless as possible. Delivered what she promised and was honest about what she couldn’t.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the positive feedback and 5 star rating!
Super Fast Buying Experience
I want to thank Norm Reeves Honda for giving me another excellent deal. This is my 2nd purchase and I am completely satisfied with the effeciency of the purchase and their excellent treatment. The sales team makes you feel at home and they explain in detail what to expect every step of the way. Not to mention the thorough explanation of all the bells and whistles of your new car. I traveled 3 hours to make my purchase and it was well worth it. Thank you Norm Reeves Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the 5 stars and positive review!
Superb Service All Around!
Armando my salesperson was very personable and efficient. I do really dread going to the dealership because in my experience, it's always been a 3-4 hour ordeal! This time around, I was in and out of the dealership so fast...altogether 1.5 hours!! Now, my experience may be unique to the fact that I was leasing a car whose terms did not allow for any negotiations or upselling opportunities. Nevertheless, it was really awesome to be in and out so fast. Armando had a fellow coworker, Guy who knew a bit more about electric cars and he willingly and kindly give me the full overview on the car. I also had to interact with service because my car actually wasn't thoroughly cleaned when I got it. The film that protects the car didn't get thoroughly removed. Anyway, bringing it back and getting it detailed was no issue. Anthony was the service person who assisted me and 5-stars for him as well. He was super professional and efficient as well! I highly recommend this dealership to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the 5 star rating and sharing about your recent experience at our dealership!
Great service
Good service and great job. This dealer do service all cars i have is over 10 years already must the time I very like it and happy. That is the reason why I always come to this dealer do the service my car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate the 5 stars and great review, Hoavuong!
