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Norm Reeves Honda Superstore - West Covina

(1,333 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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Repair service satisfactory. Service writer knowledgeable...

Repair service satisfactory. Service writer knowledgeable & understanding. Waited almost 4 months to get a part to complete a repair! No fault of dealer but looks bad. They could have at least washed my car to show consideration for trouble but did not.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Yudor, if you would like to talk more about your visit, please give our Service Manager, Octavio Cortes, a call at 626-756-3870. Thank you.

Jerry Wang was outstanding. Finance manager too, don’t...

Jerry Wang was outstanding. Finance manager too, don’t remember his name. Very pleasant. Thank you Honda Reeves. I would most definitely refer someone to you guys. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We really appreciate the great review and 5 star- rating, Diana! We're happy to hear Jerry was able to help you out!

Great customer service. Friendly staff. Family oriented...

Great customer service. Friendly staff. Family oriented and kind:) Reviewed all numbers and expressed with respect. Treated us as a family unit and understood what we were looking for:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share this positive feedback and 5 star- rating, Velez!

Louis was so helpful with me, he answered all my...

Louis was so helpful with me, he answered all my questions. Didn't make me feel uncomfortable or pressured to buy anything. Had a very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the positive feedback about Louis and 5 star- rating!

The service here was awesome!

John did an excellent job in taking care of us. He got us the best price for the car we came looking for. The financing manager, Cesar, was awesome also, he helped us with some additional features for the vehicle. It was definitely an excellent Customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review about John and 5 star- rating, Liliana!

Juan was most helpful and informative i alwaysgo there...

Juan was most helpful and informative i alwaysgo there because service prople really take care of what i need. Good luck to you guys and be safe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review about Juan and 5 star- rating, Amir!

This dealership was extremely helpful, Stan was the best...

This dealership was extremely helpful, Stan was the best in helping us get a good deal and working with us!! Highly recommended!please go here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the great review and 5 star- rating, Victoria!

Service due on my vehicle

The service writer explained what my car needed and how much it was going to cost me . Very professional. Even though I did not have appointment they took me in and the service was done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We really appreciate the great review and 5 star- rating, Alfredo!

The service was excellent. Stan was really knowledgeable...

The service was excellent. Stan was really knowledgeable and helpful! He answered all of my questions and went above and beyond to ensure I was satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share about your experience with Stan and the 5-star rating, Ortega!

Norms Reeves Honda

Excellent service! Our dealer was named Stan and he was very helpful. I came in to buy two new cars and that’s exactly what I left with. Definitely would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate the great review and 5 star- rating! Thanks for recommending us!