Reviews
I'm not a fan of car shopping, I'd rather help others than myself. But Jesse made it super smooth and stress-free. He was really patience with me while I looked for the perfect car. The finance manager in Waukee was also a pro and explained the extra package I could add. They were both amazing! I totally recommend them for your next car.
I'm not a fan of car shopping, I'd rather help others than myself. But Jesse made it super smooth and stress-free. He was really patience with me while I looked for the perfect car. The finance manager in Waukee was also a pro and explained the extra package I could add. They were both amazing! I totally recommend them for your next car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Eve, we're happy you found our staff to be so supportive during your experience here at Willis INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff friendly & helpful…no complaints here. Appreciate the valet service very much. A great service.
Staff friendly & helpful…no complaints here. Appreciate the valet service very much. A great service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Beth, thank you for sharing your excellent feedback about our team! We are thrilled to hear they made a great impression. See you next time at Willis Lexus!
Could not have been treated more special, even though we were purchasing a pre-owned vehicle! Steve is truly one of a kind, and I would recommend him to anyone! The Willis Auto Group are amazing!
Could not have been treated more special, even though we were purchasing a pre-owned vehicle! Steve is truly one of a kind, and I would recommend him to anyone! The Willis Auto Group are amazing!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are more than happy to assist you if anything else comes up. Take care!
James, the service manager went above and beyond. he made sure everything that was covered under warranty was, and he even jumped through hoops to move my extended warranty to their dealership.
James, the service manager went above and beyond. he made sure everything that was covered under warranty was, and he even jumped through hoops to move my extended warranty to their dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Fred, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Great dealership to bring your car to.Michael Jach has always taken care of me for years. Always understands the problem and sees it is taken care of, always great to deal with.
Great dealership to bring your car to.Michael Jach has always taken care of me for years. Always understands the problem and sees it is taken care of, always great to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Dylan always gives me great advice. Whenever there’s a problem with the car, I call him, and he quickly arranges a time to inspect and repair it.
Dylan always gives me great advice. Whenever there’s a problem with the car, I call him, and he quickly arranges a time to inspect and repair it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Wendy, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Getting an appointment was easy. The service work was done timely and correctly. The service greeter(Dylan) was friendly, knowledgeable and an effective communicator. The experience was very satisfying.
Getting an appointment was easy. The service work was done timely and correctly. The service greeter(Dylan) was friendly, knowledgeable and an effective communicator. The experience was very satisfying.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Willis has a large inventory of new and pre-owned cars in stock. When I selected the car I wanted, salesman Ryan presented a fair offer for the new car and my trade. None of the stressful negotiations that many dealerships put their customers through.
Willis has a large inventory of new and pre-owned cars in stock. When I selected the car I wanted, salesman Ryan presented a fair offer for the new car and my trade. None of the stressful negotiations that many dealerships put their customers through.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Donavan, thank you for choosing Willis Lexus and for your review of Ryan. We appreciate your kind words and look forward to working with you again!
My husband and I appreciated the care given to us to make our trade from old to newer XT6 happen at Willis Cadillac. Nate was great in extending extra kindness to us including driving nearer to our home for the exchange.
My husband and I appreciated the care given to us to make our trade from old to newer XT6 happen at Willis Cadillac. Nate was great in extending extra kindness to us including driving nearer to our home for the exchange.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Deb, we're glad Nate made the process smooth and convenient for you and your husband. Thank you for choosing Willis Lexus and enjoy your newer XT6!
We had $7000.00 worth of damage from an accident and had used Willis Collision Center before with excellent results so wanted them to fix us up again- Dana Delafield who was our estimator/service advisor was "top drawer"-- He kept us on top of schedules, extensions for the rental car, working with our insurance company as well as setting up the shuttle service for getting us to the car rental service after dropping off our truck to the Willis Collision Center. When our truck was finished l was blown away by the repair job-The body work and the paint job was pristine-the interior was spotless. Frankly,it looked like a new truck- They had to do a front end alignment because of where the truck was hit in the accident and now it tracks perfectly at 70 to 75 on the interstate even with the larger tires. Totally pleased with the outcome- Great job guys!!
We had $7000.00 worth of damage from an accident and had used Willis Collision Center before with excellent results so wanted them to fix us up again- Dana Delafield who was our estimator/service advisor was "top drawer"-- He kept us on top of schedules, extensions for the rental car, working with our insurance company as well as setting up the shuttle service for getting us to the car rental service after dropping off our truck to the Willis Collision Center. When our truck was finished l was blown away by the repair job-The body work and the paint job was pristine-the interior was spotless. Frankly,it looked like a new truck- They had to do a front end alignment because of where the truck was hit in the accident and now it tracks perfectly at 70 to 75 on the interstate even with the larger tires. Totally pleased with the outcome- Great job guys!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, D.A.P.! We are happy to hear that Dana and our team took such good care of you from start to finish. We truly appreciate your support and will pass along your kind words to the rest of the Willis Lexus team!