Reviews
Delightful Experience
An overall delightful buying experience from learning what is available on the model i liked to test driving and deciding to purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
Really honest service advisor
It was a little frustrating . How ever I do totally trust the honesty of my service advisor Don Hayes.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike - We run our business to be transparent with guests so it was hard to see your feedback. I am hoping to get some more information regarding what occurred during your visit so that I can try to address these concerns. Please consider giving me a call. Thank you, Ryan Carlstedt - Fixed Operations Director - 515-253-9600
S80 turbo and brake repair
Great service, excellent communications with service tech, kept me apprised of the problem and the progress of the repair.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to review us, Charles! It is excellent to hear that the team delivered such a transparent and efficient service experience. We appreciate your business and hope to work with you again at Willis Lexus!
Pilot2020
Straight-forward, efficient, no nonsense . Quality work. Friendly staff. On time with schedule and finished product. 10 rating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary Ann, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Willis Lexus, and we hope to see you again sometime!
Willis
Great! I had a wonderful experience at Willis. Would recommend to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trent - feedback like this makes our day and we appreciate you taking the time to share. Thank you for supporting Willis Lexus!
2014 QX80
Willis has the best loaner car system I have ever experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rusty - this feedback means so much to us as we strive to always accommodate our guests. Thank you for supporting Willis Lexus!
Dennis
Had no problem everything went smooth i even had a loaner vehicle overnight because my was not done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, thank you for the review! It was our pleasure to assist you here at Willis Lexus, and if you ever need anything else, don't hesitate to come back and see us again!
paulsummer1989@hotmail.com
The staff was great. Very professional to deal with and very friendly. Work was perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, thank you for the review! We are so glad you enjoyed working with our team at Willis Lexus, and we hope to see you again sometime!
dstokes023@gmail.com
Top notch service. I have been a customer for at least 10 years. They have services all of my cadillacs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danny, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Willis Lexus, and we look forward to your next visit!
Mini Mom
Love My Mini of Des Moines Staff. They always do great with my car and answer my ?.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joya, thank you for taking the time to leave us a review! We are grateful for your business here at Willis Lexus, and we look forward to your next visit!