Mike Molstead Motors

That's wonderful to hear! We're so glad your experience at Mike Molstead Motors was a positive one. Thank you for your kind words. We will be sure to pass your appreciation along to the team. Enjoy your new vehicle!

Thank you so much! We're really glad to hear you were happy with the detail! We appreciate your kind words and look forward to taking care of your car again in the future!

We are very sorry the truck did not meet your expectations when it arrived. For remote sales we always try to overcommunicate any issues with the vehicle to avoid any issues like this. While we are far from perfect and certainly make mistakes from time to time, this review appears to be filled with inaccuracies and outright lies in order to make us look bad. We sent this customer 15+ pictures of the truck, including all areas that had signs of rust. We also told them we were doing $3,5500 worth of mechanical work to the truck in our service department. The door jams have a very small amount of surface rust (which we sent pictures of) and are not “rotted out”. Additionally, we sent close up pictures of all rust on the wheel wells. The truck shows no signs or smells whatsoever of smoke on the interior, and absolutely does not need a transmission as we drove this vehicle 3+ hours to and back from the customers home with no shifting issues whatsoever. The customer also never at any point Friday night or Saturday tried to reach back out to the dealership as stated. We had previously communicated with this customer by email, text and phone and have no record of them ever reaching back out to any of those sources through our electronic tracking. Additionally, the customer was verbally abusive and disrespectful to our female driver who attempted to deliver the truck down. We also did not in any way attempt to make the customer go through with the purchase when they indicated they were unhappy with the condition of the truck. We unwound the sale and brought it back to the dealership immediately. This review appears to be an attempt to defame us, and we will be challenging it with Dealerrater and Cars.com with photo evidence of all our previous correspondence, photo’s that had been sent to the customer showing the condition of the truck, and mechanical records from our service department.

Thank you so much for your kind words! We truly appreciate your support and look forward to helping you again in the future!

We're so glad we could help you out in a pinch! Thank you for trusting us during your emergency! Getting you back on the road safely and on time is what we're here for. Don’t hesitate to reach out anytime you need us!

Thank you so much for the kind words and your continued trust in us! If you ever need anything else, we’re here for you!

Thank you for your kind words! We're so glad to hear that Danielle took great care of you and made sure everything was handled just the way you needed. We’re proud to have her on our team, and we'll be sure to pass along your compliments.

I think this is the first ever Thank You for a response to a survey - Well Done Molstead Motors..

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department. Renee and the team will be so happy to know their efforts made a difference. We truly appreciate your recommendation and look forward to serving you again in the future!

Thank you for your honest feedback, Brittany. We’re sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing these concerns to our attention. Please give us a call at 641-228-7220 so we can better help.

Thank you so much for your kind words! We're really glad to hear you had a positive experience. We take pride in keeping our facility clean and making sure everyone feels welcome!