Reviews
Shawn Franklin and Megan are great to work with me. Both are very transparent and knowledgeable helping me to decide which car and going through sales and financing part . It is a one stop shop to purchase a Nissan as it is very easy to go through the purchasing process. Scott Simmons, the manager, is great and checked on me to make sure all is good. Nice and relaxing place as there are no high pressure sale antics !
Shawn Franklin and Megan are great to work with me. Both are very transparent and knowledgeable helping me to decide which car and going through sales and financing part . It is a one stop shop to purchase a Nissan as it is very easy to go through the purchasing process. Scott Simmons, the manager, is great and checked on me to make sure all is good. Nice and relaxing place as there are no high pressure sale antics !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Shawn Franklin was a great salesperson - he wasn’t pushy at all. We had a great experience at Gates Nissan!
Shawn Franklin was a great salesperson - he wasn’t pushy at all. We had a great experience at Gates Nissan!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Gates certainly has a jewel in Shawn! He is so knowledgeable, friendly and great at what he does! The entire staff made buying a car a pleasure, probably don?t hear that much.
Gates certainly has a jewel in Shawn! He is so knowledgeable, friendly and great at what he does! The entire staff made buying a car a pleasure, probably don?t hear that much.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Will is the best he never made me feel rushed or pushed into anything. Very patient and understanding and wonderful to work with. This was my second time purchasing from Gates and I will definitely be back. Love my new car....
Will is the best he never made me feel rushed or pushed into anything. Very patient and understanding and wonderful to work with. This was my second time purchasing from Gates and I will definitely be back. Love my new car....
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We just bought our second new Nissan from Gates.(9/22/26). “Excellent Service “. Will Fox was friendly and no pressure sales. Highly recommended place to purchase a vechicle.
We just bought our second new Nissan from Gates.(9/22/26). “Excellent Service “. Will Fox was friendly and no pressure sales. Highly recommended place to purchase a vechicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very positive experience and easy to work with purchasing my new vehicle Nissan Kicks. The salesman Shawn answered my questions and was very knowledgeable.
Very positive experience and easy to work with purchasing my new vehicle Nissan Kicks. The salesman Shawn answered my questions and was very knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The dealership was easy to access for handicapped person, very important. Will Fox was great helping us to get the Nissan Pathfinder I only dreamed of having! Thank you Will! Your patients, kindness and calm manner was appreciated. Everyone we spoke to was helpful and kind. I had seen their commercials for years! Now I know why Gates Nissan is a great place to purchase your dream car!
The dealership was easy to access for handicapped person, very important. Will Fox was great helping us to get the Nissan Pathfinder I only dreamed of having! Thank you Will! Your patients, kindness and calm manner was appreciated. Everyone we spoke to was helpful and kind. I had seen their commercials for years! Now I know why Gates Nissan is a great place to purchase your dream car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We really like doing business w Gates. This is our 4th vehicle from there. . Aladdin really made the extra effort to find exactly what I wanted. He explained everything so well. We also appreciate the service dept folks. They are always professional and efficient and very personable as well. We really like the product. That’s why we come from nearly an hour away to buy from them and for service as well. Highly recommend.
We really like doing business w Gates. This is our 4th vehicle from there. . Aladdin really made the extra effort to find exactly what I wanted. He explained everything so well. We also appreciate the service dept folks. They are always professional and efficient and very personable as well. We really like the product. That’s why we come from nearly an hour away to buy from them and for service as well. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience buying new truck. Will Fox was very knowledgeable and exceeded with customer service! This is our third purchase with Gates in Richmond.
Great experience buying new truck. Will Fox was very knowledgeable and exceeded with customer service! This is our third purchase with Gates in Richmond.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Quick and painless! Savannah helped get everything organized agead of time and Will made the process quick. Was easy to get approved ahead of time and not spend the whole day at the dealer.
Quick and painless! Savannah helped get everything organized agead of time and Will made the process quick. Was easy to get approved ahead of time and not spend the whole day at the dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Amanda! We're thrilled to hear you had a quick and painless experience. It's great to know our team was able to get everything organized ahead of time and make the buying process smooth and efficient! We appreciate your trust in Gates Nissan and hope you enjoy your new vehicle!