CarMax Rivergate

Rectangle 48
Sales

CarMax Rivergate Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.0 out of 5 3.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 30, 2018

    It will take a week to get your car looked at because they are so busy, but they fixed my truck quickly and properly with daily updates. Great service.... And I highly recommend buying the 2-3 year warrenty. I'm very very thankful I did.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 25, 2017

    Was there for 8hr total. Had the deal done and I liked the Payment and the car. They said come back we have to get the car transferred and it is yours,... they even had me call my insurance company and cancel my insurance and add the other car onto my policy. Got back and they said oh your Payment went up $120 more a month and we need 2k domhe car mabefore you can take it????? After they told me the price and Payments and had me change insurance. I walked, they are a joke.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 30, 2017

    I walked in and simply requested for a female sales associate. The next thing I know the Sales Manager Mellissa walked up to me and stated ( here at Carmax... we do not discriminate) I laughed at her and walked out!!!!! What she fails to recognize is that I was in no way discriminating!!! I would have actually worked with a male sales associate! I just preferred a female! Very rude approach to a simple request!!!!! She needs to learn how to talk to people in a professional manner!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 8 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2017

    We first went to another Carmax, told salesman what we wanted and he Then tried to sale us something else. We then came to Rivergate Carmax told them what... we were looking for and the ynpointed to a part of the lot and said salesman will be the shortly. No pressure in and out within 90 minutes with new van. No money down. Will definitely come back when get ready to buy again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    August 27, 2015

    The buying process is simple and easy, its the 5 day money back guarantee that is misleading. Yes they refund the money but it takes 3 to 4 days for them... to release the funds back to you and the only way they can help resolve the issue, is if you finance through them. And even then you still would have to reapply for another load. I would not buy from CarMax again, you would better off haggling with another dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2012

    I highly recommend this dealership, ask for TAMMY TEAL, she helped us and there was zero pressure, and she really seemed to care and want to help us!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Mrsbigb! It's always great to hear about how happy our customers are with our services. Hope you’re enjoying your car!

  • 5.0 out of 5
    November 27, 2011

    The help I got at Carmax was one of the best experiences of my life.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for you reviews, Preacher Man. We are so happy you had the car-buying experience we strive for at CarMax!

  • 5.0 out of 5
    November 27, 2011

    They not only let me drive the car I want but they also help me with the loan process.If you are looking for a new or used car just ask carmax.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    So happy you enjoyed your CarMax experience, Preacher Man. Welcome to the CarMax family.