Germain Cadillac of Easton

Lied by Omission, Took Responsibility, Then Ghosted Bought a 2022 Lexus GX from Germain Cadillac of Easton. They knew I was registering it in Massachusetts — it’s in the signed paperwork. What they failed to mention? The headlights had been illegally painted (not just tinted) and could not pass MA inspection. That’s not a cosmetic flaw — that’s a legal issue. When I brought this up, I was sent to a Lexus dealership in MA, where I was told the tint was painted on and not removable. The only fix? A $10,000+ quote to replace the headlights, taillights, and reflective. When my husband shared that with Mike Dixon, he got upset — not because of what we were facing, but because, quote: “we already lost money on that car.” Then — as if we were the problem — he sent us to a small local shop HE picked, hoping they’d say something different. Spoiler: they didn’t. They confirmed the exact same thing — the headlights are not salvageable. So to recap: – They sold a vehicle that can’t pass inspection – Tried to fix it, which legally acknowledges responsibility – Then bailed when the fix wasn’t cheap – And are now hiding behind “as-is” like that excuses knowingly selling an undrivable vehicle This dealership is the definition of dishonest, deflective, and unethical. Buy here if you want a luxury car that comes with a legal battle, thousands in hidden repairs, and zero accountability. Otherwise? Go literally anywhere else.

Rylie is a great sales Lady! She was honest, helpful, direct with class, and patient. She never used pressure tactics. She was always helpful. She was willing to assist with transportation so I would not have to take public transportation and then walk to the dealership. She was also patient when insurance had to be finalized. She was always professional in her demeanor and always, always friendly. I would recommend working with Rylie. Thank you, Rylie, for your patience!

Drove over 2 hours to go to the dealership . Nicholas answered every question , he is very polite & knowledgeable. Best service I’ve ever received at a car dealership . I will be returning on my next car purchase

Wrong advertising. FSD not available on their vehicle while they are advertising as if it is included. The agent says you need to keep paying every month for it.

I already had a bank check cut from a Federal Credit Union, extended warranty and car insurance available and literally just waiting on me to pick out any car that I wanted. I had to ask 3 times from different sales reps including the mgr for them to send their own inspection report that was already completed for me to review, before committing to the purchase. I also had to ask multiple times for an “out of the door” price before finally receiving one that excluded tag, tax, title and shipping from OH to GA. They couldn’t even tell me what shipping company they would use and that I would have to pay the driver when they dropped the car off. I work during the day and don’t have time to go back and forth with a sales rep and explain why I won’t come in to test drive a car, use their financing or purchase a service warranty when I already knew what I wanted. I refuse to purchase from any dealership that can’t send me basic paperwork to purchase a car sight unseen and 800 miles away for that matter. My husband and I have 4 cars between the two of us, my 2 Jaguars and his 2 Cadillac’s. My husband just likes the CT6 Platinum TT and I was buying it for him as a surprise gift and they ruined it. This literally could’ve been the easiest sale for them and they couldn’t have cared less. What a complete waste of my time. Then to add insult to injury, Tony arbitrarily decided to start calling me by an entirely different name!! I wouldn’t buy a Cadillac keychain from this dealership.

recently brought my car in to have my sensors and drain system repaired. After paying $1900 for this repair a week ago, now my engine light is coming on and off and the car is hesitating. My vehicle was not doing this before bringing it in for the repair. I know this was not a problem because their was a diagnostic ran on my vehicle. I am furious about this after trusting them to work on my vehicle. With it being a cadillac dealership I thought it would be the right decision taking it there to be repaired with my vehicle being a cadillac.

Purchase a used Cadillac xxx less than three car was inspected by the dealership and the wrong tires were placed on the car. Two of the tires were a bald. Return back to the dealership to have this matter resolved, and I was told by the general manager, D’Lacey Stith That the car is a used car and that they can just swap out the tires from the back And put them in the front and put the ball tires in the back. When asked for him to come and look at the four tires, his response was no and that we know our product, but we am purchasing the vehicle. General manager, D’Lacey stated that They had invested in the car and had replace new tires on the back of the car. I would never purchase a car through him as a general manager, and I question if for sure he knows the brand !

Recently, I bought a car from Germain Cadillac of Easton. It was my first time to pursue a car on-line. Adam was a “no pressure,” efficient, and friendly salesman who answered all of my text messages in a timely matter. Immediately, I appreciated his sharp, “spot-on” communication skills. Also, his trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. Adam’s attentiveness to my needs was exceptional. Definitely, he is the first person to call to get the job done. If you are interested in buying a vehicle, call Adam. He is the most reliable in every way!

Make it back to you and keep in touch with you everyday you can't ask for much more than that

Corey was great to work with. He made the process go quickly and smoothly. Every staff I encountered during my purchase was friendly and professional