Reviews
Great Dealership
Great Staff, Super Friendly Super Informative. Edgar is always great to work with and he makes my visit a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ken and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Edgar is a great asset and we're thankful to have him on our team. We appreciate your business! -The Lexus of Merrillville Team
Good reliable place
Mr. Hodges is a friendly guy who always gets things organized and even makes shortcomings seem like they could be my fault or at the very least acceptable
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Lexus of Merrillville Team
Great service
Bob Navarro was a great salesman to work with. He made my car shopping less stressful. I love everything about my new car. I don’t have to worry about anything happening to it while I’m driving with my son.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Megan, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! -The Lexus of Merrillville Team
Experience sure to please
The pre-owned vehicle was immaculate. It looked and drove like new. Very knowledgeable salesman. All the staff we dealt with were friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -The Lexus of Merrillville Team
Couldn't ask for anything more.
I received excellent, courteous service that was done accurately and in a timely manner. Thanks for taking good care of me and my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Lexus of Merrillville Team
Great service
I had had a great car buying experience with Mr. Daryl Jones. He was very pleasant to work with. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. -The Lexus of Merrillville Team
Quick repair
In and out quickly, and they were able to utilize my coupon from the mail. They’re always very courteous and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -The Lexus of Merrillville Team
Great service, great facilities, and great people.
Everyone was extremely kind, knowledgable and helpful. Are Salesman Bob was awesome. Best car buying experience we have ever had. The finance department was great as well. Everyone we encountered at the dealership were really kind. Thank you all very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aleshia, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Lexus of Merrillville's Service Department. -The Lexus of Merrillville Team
Lexus of Merrillville
Everyone was very professional yet friendly and helpful. Pete, Johnathon, and Rick Coven made our Lexus delivery a experience we’ll come back too again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Lexus of Merrillville Team
Slow processing
Car was exactly as advertised, no surprises. Alex was as helpful as she could be considering the system problems. Four hours is too long.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Ronald and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alex was there to provide you with such exceptional service! Thank you again and congratulations on your new car. -The Lexus of Merrillville Team