Dralle Chevrolet Buick

Left me hanging by not communicating while my car was in your possession. Terrible communication!

I had a very enjoyable experience. Brad Siemsen greeted me in a friendly manner. Then, thank you to Kevin Dralle for making the the rest of my visit go very smoothly. He was concerned that I understood the process of having my vehicle appraised and presented me with a fair offer, which I accepted. He assured me that he would be there in the future for any further questions or concerns I may have. Thank you!

A computer error message 302. Service tried multiple times to reinstall per the Chevrolet bulletin on this, but still have the error message. This is found on the EV Charging station locator, so important, but not to Chevy I guess.

Went very smoothly The is the fifth vechicle we have purchased from this dealer and really appreciate the process of the purchase We plan taking this vechical back for service for the entire time we own it

Had an appointment for a routine oil change. Service writer told my wife the car was due for a 30,000 mile service which included: tire rotation and fuel injection cleaning. (Our previous rotation was done at Dralle less than 3000 miles prior. We have had zero drivability issues and only use the recommended premium fuel and in this car.) My wife felt pressured but refused this unnecessary add on service. After a long wait time, the car was returned to without an updated oil change sticker and was unwashed. A sticker was eventually provided after requesting. Maybe we expected more than the Dralle Chevy/Buick ?service? department team is capable of? This was not our first visit to Dralle and poor service seems to be a trend here.

Took My granddaughter to get a car was pre-approved by my bank. They ended up dinging my credit two or three times to finance me and got four points higher finance rate than my bank had pre-approved. The loan for that is bull crap. Won't buy another car there

Sold a car that was at a different dealership getting repaired. I called for the past 3 (or even 4 days) trying to get in to look at a RAM 1500 that was listed for the past month. I was told it was at a dodge dealership getting ‘warranty work done’. I was told twice, they would call and give me an ETA. No one called and I had to keep reaching out. I was getting ready to call this morning (like I have been) and sure enough, it shows SOLD on the website. Horrible communication, no follow-up and seemed as if no one knew anything. I worked with Cyndee Lotton and I feel like some of this was her fault. Never got back to me. If you are hooked up with her, I would call back and try finding someone else. My wife told me to call someone else and I thought I would give benefit of doubt. But you live and learn. If you can stay away from dealership, I would. If you must work with them, stay away from Cyndee. She lacks basic skills to get back to anyone which may or may not have caused me this missed vehicle. Thanks Dralle!

I towed my vehicle to the dealership after if broke down. they advised me it needed a timing chain replaced. they had the car for almost a month and I picked it up paid them almost $2800 dollars got less then 5 miles from the dealer and the check engine light came on. called and told them and they ask to bring back next day they replaced a sensor they claim was bad. then a day later light came on again. took to a different dealer and was advised of a technical bulletin that a gasket was installed wrong. they picked up the car said would take care of. called and told me they did it when repairs where done. it clearly stat that you have to take it apart to insure it was installed correctly. they never took apart and want me to pay them to take apart and see if they did work correctly. I would never recommend them for service or to buy from they are very underhanded and shady. be warned they will bait and switch you.

I just want to thank Kevin Dralle, Greg Dralle Jr. and Andy up at Dralle Chevrolet in Peotone. You guys always go above and beyond! I can not say enough good things about the guys up at Dralle Chevrolet. I now own my dream C8 thanks to you and your team! I can't thank you enough.

Always excellent. Polite,helpful answer any questions