Reviews
Molly was great to work with and went the extra mile.
Molly was great to work with and went the extra mile. Appreciate that she personally washed the vehicle before our test drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Molly was great to work with and truly went the extra mile for you. We believe those personal touches, like making sure the vehicle is spotless before a test drive, are what set our service apart. We will be sure to pass along your kind words to Molly!
Jack was great to work with.
Jack was great to work with. Very polite and accomodating. Kept me in the loop throughout the buying process on accessories that were added and a time frame. When coming in the day to pick up my vehicle, they were running a little behind in the shop. Jack wasted to time to go back and assist with everything required to be done. Awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your experience! We are thrilled to hear that Jack was great to work with and made your buying process so smooth and enjoyable. Jack truly embodies our commitment to service, and we are especially proud that he stepped in to personally assist the shop team to ensure your accessories were added and your vehicle was ready for pick up as quickly as possible. That dedication to keeping you in the loop and making things right is what the Diamond Team is all about! We appreciate your business and hope you love your new vehicle!
Jasen was excellent from start to finish on the entire
Jasen was excellent from start to finish on the entire truck buying experience. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for sharing your high praise for Jasen! We are delighted to hear that he provided an excellent experience throughout your entire truck buying process. Jasen is a core part of our team, and his dedication to ensuring a smooth, seamless, and positive customer journey from your first inquiry to the final handshake is something we pride ourselves on. We sincerely appreciate your strong recommendation and thank you for choosing Diamond Buick GMC! Enjoy your new truck!
Diamond Buick GMC of Alexandria was an awesome dealership
Diamond Buick GMC of Alexandria was an awesome dealership to work with! They were very attentive to our wants.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the fantastic review! We are delighted to hear that you found Diamond Buick GMC of Alexandria an awesome dealership to work with. It's our goal to ensure every customer feels heard, so your compliment about us being "very attentive to our wants" is especially meaningful to our entire team. We strive to make the buying process seamless, focused entirely on your needs. We appreciate your business and hope you are thoroughly enjoying your new vehicle!
I'm very appreciative of the way my purchase.
I'm very appreciative of the way my purchase. Tim I'm very appreciative of the way Tim handled my recent purchase. Any question I had was promptly answered. The deal went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review of your recent purchase experience! We are so glad to hear that you were completely satisfied with how Tim managed your transaction. It is our top priority to ensure our customers feel fully supported and informed, and we appreciate you recognizing his dedication to prompt communication and ensuring the entire process was seamless for you. We will certainly pass along your wonderful feedback to Tim! Enjoy the road ahead!
Jack and Cory were great to work with and made the buying
Jack and Cory were great to work with and made the buying process easy. No high pressure and very professional. And the detail team did an amazing job on the vehicle. My vehicle was 5 years old but looked brand new! Thanks Diamond Buick GMC!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five-star review! We're thrilled to hear that Jack and Cory made your buying process easy, professional, and completely pressure-free. That's exactly how we want every customer experience to be. We'll be sure to pass along your high praise to our detail team—making a five-year-old vehicle look brand new is a true testament to their hard work! We appreciate your business and hope you enjoy your vehicle.
The dealership and the salesperson were so courteous and
The dealership and the salesperson were so courteous and made you feel like you were long time friends and answered any questions you had so very courteous and so very friendly we definitely will be going back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful feedback! We are absolutely delighted to hear that our team and your salesperson made you feel like long-time friends and were able to answer all your questions. Creating a courteous and friendly environment where you feel comfortable is our top priority. We truly appreciate your business and look forward to welcoming you back again soon!
Friendly staff.
Friendly staff. There was an issue with the new truck in the steering wheel they fixed right away. Paperwork took awhile but that was understandable. Tim went through the whole truck very helpful. Really nice new truck, comfortable yet basic which is what I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely appreciate this great review! It's wonderful to know you found our staff friendly and that we could quickly resolve the issue you noted with the steering wheel. We always strive for a smooth process, so we're thankful for your understanding regarding the time the paperwork took. We'll be sure to pass along your kind words to Tim for his helpful run-through of the truck. Congratulations on your new purchase; we hope you enjoy the perfect blend of comfort and simplicity!
Jasen was great and helped with each step of the
Jasen was great and helped with each step of the purchase. I would work with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your excellent feedback! We are pleased to know that Jasen provided you with great support and assistance throughout every phase of your purchase. It is fantastic to hear that his guidance was so effective that you would choose to work with him again! We will make sure Jasen sees your high recommendation! Enjoy the road ahead!
Went for a simple oil change tire rotation.
Went for a simple oil change tire rotation. The car shook really bad had to bring back next week to get fixed. Said it was because I drive on gravel roads. Of course I drive on gravel roads I live in the country. The tech should have seen the dirt. Round trip it's a 3 hour drive plus gas and time. I don't have a lot of off time so it's precious to me not to mention the cost of fuel and wear and tear of car. I was also charged for the tire rotation even though I purchased tires from Diamond Buick.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello - we're sorry to hear of your experience with us, we'd love to be able to reach out further to try and resolve any issues. If you would like, please reach out to Joel, our service manager, at jdehne@diamondbuickgmc.com or call 866-279-1232. We look forward to hearing from you.
