Central Houston Cadillac

Destiney Morris was incredible! I had a a certain budget I needed to stay within and they worked with me and I was able to close the deal within a couple of hours. Destiney went above and beyond the line of duty to find a way to close the deal. If you're in search of a vehicle, I would recommend Central Houston Cadillac. Ask for Destiney!

Way back in April GM plant was all out of the Garnate Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the color finally came in Sept. and we closed on the car. Mr Darren took the time to carefully demonstrate all the bells and whistle in the CT4. I can truly say I received an excellent purchasing experience.

Customer service was very good very satisfied Rick very helpful I will refer more customers to him my second time buying a car from Central Houston Cadillac

Sales rep Kimberley Bell was excellent to work with. She was generous with her time in helping us find the Cadillac we wanted. Excellent personality. Worked to make the car affordable for our budget. Recommend her!!!!!

I received an email from Shaun Rackley (General Manager) on 07/13/20 stating he has gotten notifications about my previous reviews etc. stating that he wanted to review all the details but he was currently not in the office but away at a funeral. As my husband and I own a mortuary business this is completely understandable, and I expressed my condolences and told him I look forward to hearing from him. I did not hear from him again until 07/15/20 he expressed his opinion about David Tongs character and wanted to make things right if he could. I responded yet again that same day, as I prefer to conversate through email because as we know when it’s a phone call things tend to get characterized and I want things in writing. He was only in the office a few hours that day but would be in the rest of the week. Today is 07/21/20 and I have yet to get any kind of response from Mr. Rackley. I am not someone who believes in letting a issue just rest and forget about it. I do not like the games this dealership is playing and today I will be reaching out to the owner Mr. Fernando Somoza that is only if he is still the owner as well as filing a complaint with General Motors. I do not like dealerships thinking they have the upper hand and lost all sense of customer service.

I purchased a vehicle from Central Houston Cadillac in April of 2020. I live in Florida and flew all the way to Texas to make a purchase on this vehicle. Prior to flying in, I made sure at least 10 times that I had the walk out the door number prior to purchasing my plane ticket as they knew I lived in the state of Florida. They ensured me that it would be the final price. Long story short, I fly in and love the vehicle. When it comes to signing the paperwork, I am given a price approximately $400 higher then to what I was told 10 times. I am clearly upset and I asked to speak to a manager. The manager is rude and tells me there is nothing he can do because they "priced the vehicle to low ($50,000) to begin with." I ended up purchasing the vehicle and love the vehicle, but I am absolutely disgusted with the way I was treated by this dealership. I would not recommend them to anyone.

If you want a GREAT experience purchasing a vehicle go to Central Houston Cadillac and ask for Mr. Darren Robinson. I would send any one there if they were looking to purchase a vehicle. I would like to give Mr. Robinson a 10**********, SHOUT OUT and a Thank you very much! Mr. Robinson was welcoming, informative and very knowledgeable about the vehicles. He went above and beyond my expectations in managing my purchase. Mr. Robinson went so far as to follow me home to pick up additional paper work needed to complete my purchase, so I didn't have to go home and come back. When I finished my purchase he programed my vehicle so I had hands free driving without me asking, gave lots of information I wouldn't have thought to ask. When I left I was extremely satisfied and had a great experience. He followed up to be sure all was well. If you want a great experience go to Central Houston Cadillac!!!!

Many Thanks to Cesar Rojas, he gave me Top of the Line First Class treatment from minute 1 and the entire time. Cesar's professionalism, kindness, knowledge and No pressure sales tactics made me feel great and comfortable about my investment. Central Cadillac staff greeted and welcomed me like Family. Looking forward to catching up Cesar when I purchase my next Cadillac.

THESE FOLKS ARE CROOKED FROM THE SALES PERSONS TO THE SERVICE DEPARTMENT ,THEY ARE ONLY MOTIVATED BY MONEY! ITS SAD THAT THEY CAN LEGALLY ROB CUSTOMERS

I completely agree with Service Department "Archetek's April 29, 2019 review.  On 6/17/19, my low mileage 2004 SRX 4.6L NorthStar engine was brought into to Central Houston Cadillac for diagnostic and repairs relating to the infamous Cadillac faulty NORTHSTAR engine oil leaks, and Central advised that the repair was completed on 6/18/19. Central Cadillac's John Bishop was furnished with all documents regarding all 2019 prior mechanical work so that they could thoroughly assess the issues.  A service representative who was knowledgeable about the NorthStar engine was specifically requested, as the first service representative presented had no knowledge whatsoever of a NorthStar engine.  Thereafter, we were introduced to Central's "John Bishop."  Mr. Bishop indicated that he would have his most knowledgeable mechanic make a diagnostic test and render an opinion.  Cut to the chase, the repair work that Central charged in excess of $1,000.00 did not repair the oil leak and Bishop was advised, the car was returned to Central and sat there for 2 weeks without any communication whatsoever.  Additionally, the clean brown paper roll that had been placed under the SRX after Central's initial repair was brought in as evidence of the continuing oil leaks.  Bishop took a picture of it and destroyed the brown paper.  After 2 weeks, I demanded my car be returned and that I be reimbursed for incomplete repair.  Central's Service Manager, ANDY TIWARI, then proceeded to write the credit card company with falsehoods, the likes of which I am able to refute and substantiate with documentation, and to state that he had pulled "GM official records" as if GM was the only professional mechanic that has maintained this vehicle through the years.  For those who are unaware, to simply replace a indicator light on this vehicle, Cadillac dealerships charge $200.00 because they designed the vehicle so that access  to the light was not readily accessible.  I have had many indicator lights replaced on this vehicle for 1/4 of the GM amount.  Also, GM would not have recent records of other work as the work was not accomplished by GM, albeit all 2019 work records were furnished to Mr. Bishop.  Calls were placed to Mr. TIWARI (Bishop took the message) and Kelly Stewart, General Manager.    No calls were returned.  The "requested services" as Mr. TIWARI wrote to credit card company, were NOT FIXED and his ignorance as to the related facts are displayed in his written correspondence.  He even implied that if the credit card company revoked the charges, he would place a mechanic's lien on the vehicle.  Well it appears that Central Houston Cadillac needs to have a "LEAN" (no pun intended) placed on them and understand that recourse does favor this customer.