Brookfield Buick GMC

Honest fair knowledgeable It seems like they know what they was talking about. They knew how to do the work. It was very knowledgeable about everything and fair.

1 Aweful. I've been going there for years and have never been more insulted. Came in for an oil change and tire rotation,waited 1.5 hours only to be told that they couldnt get my front passenger tire off, 1 lug nut is stripped so didn't do the rotation, never told me while they still had my car in process of the tire rotation. Put my car around the side of the dealership, then came to tell me there was a problem and I should get all my lug nuts replaced which would cost $280 and when I asked why all of them I was insulted and was told 'well, your car is old' and that's why they get stripped over time, when I replied your mechanics are the ones who use power tools everytime they take them off and on and how are they torquing them each time. Are they ensuring they put them on with care and perfectly straight all the time? I was really upset. There is no consideration for not all services rendered. Should I charge the dealership for my time at the hour rate you change for hours worked on my car? I'm sure the average rate is probably around $178 an hour? Time is money for me as well. I left there feeling insulted, and the only thing I heard was a sad pathedic meaningless, sorry. I take care of my care regularly, and if your services desk coworkers who deal with the lower end maintenance appointments dont have any people/customer service skills, they will continue to help you lose business. But if that is the representation you want for your dealership, have at it, and good luck.

I couldn’t be happier with my experience buying my new truck. Dustin was fantastic from start to finish and both he and Eric were professional, transparent, and great to work with. I would recommend these guys to anyone.

Experience is always enjoyable and very smooth process getting in and out. Always feel like I am treated like a valued customer.

When I walked in, I was pointed to an advisor. Neither the pointer or the advisor spoke to me. I stood in front of the advisor for over 1 minute and was completely acknowledged. When finally addressed, was not greeted with a name or a hello, simply “you had an appointment?” Took 90 minutes for an oil change with appointment. My tires were also supposed to be rotated but I was told that no lift could accommodate the running boards (factory) on my truck. I guess floor jacks and stands don’t exist anymore? Oil life meter was not reset. Tires were not checked or filled.

They were able to honor my appointment when the GMC app had scheduling issues. Much appreciated!

People seem nice enough, but I was still eligible for free service as part of GM certified used car program and no one ever brought it up. They also didnt record mileage correctly, in/out mileage matched the service report from a year ago so the next service due stickers on window is 300 miles away...

The staff at Mike Juneau is always a pleasure to work you. They do an awesome job every time i bring my car in. From start to finish a great overall experience. My car is running great, thanks to them!

Great customer service and got my issue resolved quickly. Went out of his way to fix my issue

Another great service experience. I have come to expect that every time I take one of my vehicles there