Reviews
Write a reviewAmazing Service!
My boyfriend and I initially went to the Ford dealership to look at a 2006 Impala. We ended walking out a few days later with a 2015 Ford Focus. Rob was the guy that helped us through the whole process. He had beyond amazing customer service, you could tell he really cared. Not that he sold a car to us but that we were happy with what we were getting. I'd highly recommend this place to anyone, especially people with no credit like my boyfriend and I.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brittany thank you for the great review! Rob demonstrated what we believe what all salesmen should do with their guests and that is to show that we really do care about helping our guests and how satisfied they are as well at the end of the car buying process. We know that you two will greatly enjoy the 2015 Ford Focus and we look forward to seeing you once again when it comes time to do your maintenance. Mike Huberty Sales Manager EVS Ford
Great service!!!
The service here was phenomenal. Really excellent work for the right price, I will be having all of my service done here from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SERVICE IS OUTSTANDING,LOW TIRE PRICING
WOULD RECCOMMAND SERVICE TO FRIENDS ,THE SERVICE TEAM WAS GREAT FRONT TO BACK ,GARY AND JERROD IN SERVICE WHERE VERY HELPFUL IN CAUSE OF BRAKE GRINDING NOISE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service is great!
I will always buy my tires from EvS. Lowest price by far! Gary the service writer is always friendly and I feel like I can trust him. After years of looking for a repair facility I can trust, I found Gary. :-) Keep up the great work guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Most Positive Auto Purchase Ever
I couldn't have been more pleased with the way I was treated and how pleasant the entire staff was. VERY FRIENDLY! Jon DeMaster went out of his way to make me so comfortable, like a friend or family member. It was the easiest car purchase process I ever went through. I will definitely return when it's time for another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I would like to thank you for the wonderful review and that Jon DeMaster made the car buying experience a great one for you! We strive for excellence and Jon was able to demonstrate that with you. We look forward to seeing you once again for service and when you are ready to buy another vehicle. Mike Huberty Sales Manager EVS Ford
No Stress Deal
Most of the deal was done over the phone as part of the Costco buying plan. Alex was very helpful and professional during the whole transaction. He located the vehicle with the features I wanted over the phone and set up the appointment to pick up the vehicle. He responded promptly to phone and email questions and requests. Everything was set to go when I arrived to pick up the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the awesome review and we here at EVS Ford in Random Lake take great pride in ensuring all of our guests are well taken care from start to finish! We are extremely pleased that Alex went that extra mile to keep you up to date and made things very easy. Thank You, Mike Huberty General Sales Manager EVS Ford Random Lake
Worth the Drive
The staff at EVS Ford went out of their way to make our experience a positive one. Alex Hernandez helped me by phone locate the exact vehicle I was interested in, made sure we were informed about the vehicle features before we left the lot. Overall an awesome experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the awesome review! We here at EVS Random Lake strive for excellence and we are extremely pleased that Alex was able to meet your needs all over the phone! Thank you once again for giving us the opportunity to earn your business!
BEST DEALER EXPERIENCE IN A LONG LONG TIME!!!
Dealt on a vehicle over the phone. Was never pressured to "stop in and discuss". Never felt pressured at all during the whole process. Got a price that no one in my area would even match. Drove an hour to get to EVS Random Lake. Showed up, signed papers, and we were on the road. Alex showed us all of the features on our new vehicle in great detail. Everyone was friendly, courteous, and knew the product they were selling. Looking forward to doing business with Alex in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are extremely happy that you felt the no pressure environment that we strive for here at EVS in Random Lake! We also love to hear how well our sales and management team is doing! Please, if you ever need anything at all, do not hesitate to give us up a call! Thank you again Mr. and Mrs. Schmidt!
Madtown visits Random Lake
We did this deal over the phone. Very impressed with Rob's dedication to getting us the vehicle we wanted after the vehicle we originally wanted was sold before we got there. Not so impressed with finance not being up front with the numbers on the lease. Feel like there were discounts that we were not given since the advertised price was not met until after our trade was added in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
This was my first experience with this dealership.
This will not be my last when I am in need of another vehicle. I have to say I am the very nervous type. The atmosphere is one of no pressure, very kind and caring individuals. I had a monetary limit I had to stick to and they worked with it. My salesman was Steve "Chops" Larkin, I have to say I put this poor man through the wringer, and yet he stayed kind and caring. I found that the main goal of everyone at the dealership was to give what the customer is looking for. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
