Advantage Chevrolet of Bolingbrook

Ive been going for years, the whole family goes here. We appreciate the service RJ gives us.

I was displeased with the service provided. The work done to my car was not satisfactory.

Clean had snacks and wayer in the bottle. Made sure we were taken care of.

Easy to schedule. Seem honest and efficient. They keep you informed of progress. Upfront on cost.

The service staff was pleasant and answered all my questions. The service was quick. I didn't have to wait around a long time. I will come back for service.

Took real good care of me. Met my requirements in a vehicle perfectly. Highly recommend

Starts with their amazing sales staff and continues with their amazing service. This dealership has hired the best group of people. That care about their customers

Will come again for service, very good customer service The service department went above and beyond to help us out

I’ve purchased from this dealer in the past. I tried to buy from them recently but they didn’t have the exact vehicle I was looking for. Ive brought my vehicles there for service countless times. My point being that I’ve been happy with the dealership so far…until my last service visit. I had an issue that’s apparently been recurring with 3.0 liter duramax engines related to def usage. I knew the issue and had known about a bulletin to fix it. It was a programming issue and so I made an appointment for the update. Upon arrival the service advisor (Chris) seemed in a rush and didn’t seem to fully understand the issue that I was bringing it in for. He pressured me twice to have them perform an oil change, of which I refused because I service my own vehicles and I had changed the oil shortly before then - it wasn’t needed. Anyhow, the service was pretty quick and I waited on site for its completion. When they notified me that it was finished, the service rep, Chris, told me they performed the update and topped off the def tank. He said that I owed them money for the three gallons of def they put in the tank. I told them that I didn’t need def. In fact, I had two gallons of it at home. I didn’t know why they added def when all I needed was a computer update. Or if the computer update needed a full tank of def fluid for it to be completed, then it ought to be covered under warranty, like the update was. At this point, and after being pressured to get an oil change I didn’t need, I felt like I was being charged however I could by the service department. When I refused to pay for the def fluid, Chris asked the service manager (Ed?) to speak with me. I explained the situation and that there was a misunderstanding with my request (computer update…and that’s it). Ed asked if I was refusing to pay for the def fluid. I told him I was and that I had no idea why they’d fill the def tank when all I needed was a computer update. Ed walked away for a minute and then came back to the service counter where he told me that I was given three gallons of def fluid on the house, and told me to never bring my vehicle back there again. Naturally, I won’t and wouldn’t have even if he didn’t say that. The service advisor, Chris did not confirm my concern initially. He asked me why I was dropping it off but looked at me with what I assessed as confusion. He then relayed the same inaccurate message to his boss, Ed. Communication is key. I researched this vehicle, engine, options etc for two years. I ultimately purchased this vehicle from a dealer near xx. Louis (4.5 hours away) because they had exactly what I wanted. Like I stated above, I tried to buy from Advantage, but they didn’t have what I was looking for and couldn’t get a dealer trade close enough. After this service visit, I’m glad I didn’t buy from them. There was a service advisor’s that had worked for Advantage for many years. Her name was Samantha. She was absolutely top notch. Listened, asked questions to fully understand the issue… On the day of my last service visit I asked the service valet if Samantha was still working for Advantage. He said no, that she left to work for a different dealership (believe he said Darcy GMC). She was phenomenal. I’ll be reaching out to Darcy for further service needs.

Thank you for the quick and timely response to the Blazer transmission problem, and for a job well done.