Reviews
Don’t buy your Subaru anywhere else!
I bought my Subaru from Steve Hanke last July. It’s now April and I was recently rear ended. I knew immediately I wanted to take my car back to Sommer’s regardless of what insurance recommended and called him up. I barely got my name out saying he probably wouldn’t remember me and without missing a beat he responded remembering me and my car. He has been nothing but accommodating and everyone there actually cares about making sure you’re satisfied and have your questions answered. I tell everyone to go to them, and particularly Steve! They are all truly wonderful people there. Not just for sales, but for you! I fully trust them and can’t wait to be back in my Subaru soon!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience with us, Emily! At Sommer's Automotive, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Steve was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Great service
Leased 2 cars here over the past 4 years and have nothing but good things to say. I'll be back when this lease expires.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Loved working with Joseph such a nice guy
I know they didn’t know the lease rates when we ordered our 2018 but it was troubling to not know what the price would be
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback, Jancy! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Great knowledge of Subaru Cars
I was presold when I walked into Sommers Subaru as several family members already had this car and couldn't brag enough. Mary Higgins reinforced this belief and pointed out even more features I was unaware of. I also like going back for the follow-up appointment to refresh my memory of all the things Mary had already taught me. My experience with this dealership was positive.. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review, Betty! We really appreciate this feedback and I'll be certain to share your compliments with Mary and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Very Pleasant Easy Car Purchase Transaction
Jim was very knowledgeable, and not heavy handed pressuring us to purchase. He allowed us to discuss things amongest ourselves, and gave us options to consider.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Liam, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Great experience!
I have bought many over the years from many dealers and none have been as low key as yours (which is greatly appreciated). In fact just before we revisited Somersault, we were at Kia and the pressure to buy turned us off. I will never go through that experience again. Your salesmen, especially Stere, are friendly, knowledgeable and just plain nice.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Thank you, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Great experience
The service was very professional. Steve was able to answer all of our questions and handle our concerns. My wife and I have never been disappointed with the service that we have received at Sommers Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, it’s great to know that Steve provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Kind regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Honest and Fast
I purchased a 2018 WRX STI 50 Anniversary, the service was quick and swift... No haggling, just honest and upfront... Top notch experience, Go see Craig Knabe a true buying experience and friendly face...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sommer's Automotive would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best regards, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
First time for everything....
Let's face it, the only good part of buying a new car is the new car smell and the test drive. The actual buying part is frustrating and time consuming. Well, for the first time working with Craig, we did not feel that way at all. He listening to our concerns and about vehicle safety and the importance of an All Wheel drive system that actually works. He answered all our questions regarding airbag locations and crash ratings. After we decided on the Forester, the transaction was smooth and we did not have to waste an entire day meeting waiting for this person, that person, etc. Craig was outstanding and we will return to buy our next vehicle from him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Craig's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. All the best, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com
Excellent staff
It was super busy on Saturday but the team took their time to answer questions and help us out. Everybody was willing to pitch in and make the experience as painless as possible
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review, William! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Grant Sommer – Sales and Marketing Mananger - gs@sommersautomotive.com