Reviews
Service and repair
Fantastic staff. The difference between good and great...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great Service
As always, the service is perfect and the staff could not be more helpful. Working me in when I have an emergency and getting me a car if I am in a pinch. Thanks to Kathryn and BMW of the Woodlands.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great service
Great job. This is why we keep coming back for more BMW's.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Excellent Service & Great Deals
This dealership by far is the best BMW dealership in Houston. I reside in Sugar Land and drive 45 miles to do business with them. I have already bought 3 cars with them in the past 6 years. The staff there is so courteous and professional. The facility is very clean. My sales guy, Steve Cook, is the person you need to see. He goes above and beyond for each customer and provides excellent customer service. He is my go to guy when wanting to buy a BMW!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Best Car Buying Experience
I bought this car online like I have done with the past several cars. Steve Cook was great to work with. Once we decided on a price I drove from Dallas to Houston to pick up the car. Steve had everything ready and organized. I was back on the road in my new car in 45 minutes. This process has taken most of the day in the past. It was truly an example of car buying should be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Like it
Dustin Finley took care of the service issues on my car you can depend on him. Good service.Dealership is friendly and good service provided.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
lee avera/aka.."Hop-a-long
went to dealership at 6:59 and everyone was gone except "hop-a-long". He was acutually helping someone else at the time. He came to help us & by this time it was after 7pm. we apologized for coming so late, but we had already been visiting some other dealerships that day. we were looking for 2 cars you had listed on your website. One was there & one was not. He was so kind to help us even on his own time. he encouraged us to come back at 9am. when we returned the next day, Lee was with someone. He offered someone else to help but we wanted to wait for him. Long story short we wanted to BUY specifically from Hop-a-long. We had already decided if i didn't find what we wanted, we would just keep comming back until we did. Fortunately, i did find a car. It just got traded in and i snatched it up! Thank you Lee.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic Service
Once again Misty and Len your service in assisting me with purchasing my 2nd BMW was outstanding. Thanks for always greeting my son and I with a smile and making us feel welcome. You guys are the best!! Blessing, Monique
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome dealership for making a purchase!
They are so wonderful. I really appreciate my salesperson, Dennis Warren. Patient, friendly, knowledgeable, no pressure. Very happy with my new GT!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience ever
I have bought cars in the past that have taken from morning to night. My Sales man is fantastic. He just didn't sale me a car, he sent me and my family home with the knowledge of my whole vehicle inside and out. We will have a long business relationship with this company. Love my new X-5. Everyone at this dealership is very kind and knowledgeable of the vehicles they are selling.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
