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Lake Ford

(5,098 reviews)
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Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 5 awards
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (414) 255-0273 (414) 255-0273
Used (414) 455-6987 (414) 455-6987
Service (414) 292-9741 (414) 292-9741

Reviews

(5,098 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lake Ford from DealerRater.

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Mike Sumner, Sales Consultant

Working with Mike Sumner was a great and pleasurable experience! I will with out a doubt refer your establishment to family friends and co-workers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with sales team and service team!

I worked with Luis/Nick of the sales team and Rudy of the service team and they were all wonderful - friendly, knowledgeable, and had great communication skills. I have already recommended this dealership to my family and friends and it will be my first stop when I need to buy a new car. Rudy was very attentive and always called me back promptly - he was very professional and kind. Luis and Nick worked really hard to make sure I was happy with my car purchase. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy, Fast and treated as a person not a customer...

Arrived with vehicle, however, had no appointment...They took care of me instantly...Thank you for the great customer service...I appreciate it and I will feel at ease coming back...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New car purchase

The salesman was extremely friendly. He did not pressure me to purchase any vehicle and answered any questions I or my husband had. He searched for the exact car, make, and features I desired. After the purchase, he spend a fair amount of time to explain all the features. He even took calls after the purchase to answer questions. Sam did our financing was very extremely friendly and cheerful, the paperwork was a breeze!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

review

very pleased with service on my recall and oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Car

I purchased a 2015 Fusion and the staff was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2014 Ford Escape

15000 mile maintenance was performed in a timely manner. My only complaint is the car was not washed after completion of the servicing as stated in the mailing I received.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great and fast service

I brought in my Ford after running over a nail and getting a flat. Firestone wouldn't patch it and didn't have the right type of tire. The service department at Braeger got me right in and they were able to patch the tire. Service was great and they were very accommodating to my busy schedule. I didn't have to wait much at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1/26/15 work

You guys always do outstanding work and you have great coffee too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome experience!

I purchased a 2015 Fusion and I love it! Dale, Christina and those at the service department that put in my remote start are awesome! Thank you for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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