Lexus of West Kendall

Sergio was great help and I left with no confusion at all. Helped me out with any questions I had and made sure I was secure and confident about the purchase. All around a great team

Cecil was great. He was very attentive and stayed informed of what was going on and made sure it was a priority to help me out. I left with no complaints or any issues. Great service and staff.

This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days

I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealership to proceed with the service. Upon my arrival and completion of the pre-approved services, I was informed that certain fees were not included in the initially provided price. Consequently, additional charges were imposed for the contracted services. To substantiate my account and dispel any misconceptions, I have attached the service receipt detailing the supplementary fee. Their assertion was that the initially quoted price pertained to a standard vehicle. However, during the phone inquiry, I explicitly provided information about the make, model, and year of my vehicle. Moreover, it seems implausible that the Lexus brand would classify any of their vehicles as 'simple' as per their claim. It appears that their strategy involves presenting a lower estimate to entice customers seeking affordability from a dealership. To be candid, this tactic appears to be a deceitful ploy. Having already requested time off from work to safeguard my vehicle from potential issues and forfeiting a day's salary, I found myself subject to their manipulation. I caution others to exercise prudence – do not place unwavering trust in telephone estimates and be skeptical of verbal assurances. Similar to adept manipulators, they may employ various tactics to extract funds. Despite affording another dealership an opportunity, it has become apparent that they all operate from the same playbook. In an era where living in a society devoid of scruples, lacking ethics and honesty, becomes increasingly challenging and unbearable, it is essential to recognize that we exist within a community. Individuals contribute to this community through hard work to earn their livelihood. Unfortunately, with each passing day, more people in Miami adopt cunning practices, deceiving fellow community members. This is akin to betraying a member of one's own family. While acknowledging the significance of the capitalist system, where services are paid for, breaching the trust of those who rely on you represents the epitome of unethical behavior.

Looking to purchase a CPO LEXUS UX200 2022. Not the most professional staff to deal with. When you first go online you get called; because that want to qualify you; after that no one follows up even if your interested and a serious buyer. They pass you on to the next person. Who doesn’t follow up. Guess sales must be overwhelming. Vito

Terrible!! Poor customer service, Robert in service gives Lexus a bad look, absolutely no customer service skills, I left out of there went directly to Lexus of Kendall, excellent cs with Marylu. Sorry, West Kendall you just lost a customer forever. I will never return there.

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie