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Lexus of West Kendall

(988 reviews)
Visit Lexus of West Kendall
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2017 consumer dealer award
New (855) 570-3450 (855) 570-3450
Used (855) 367-4001 (855) 367-4001
Service (866) 246-0918 (866) 246-0918

Reviews

(988 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of West Kendall from DealerRater.

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Salesperson lacked knowledge but smooth finance process

My salesperson was not able to answer most of the questions I had so I do t consider him as “selling me the car”. Finance process was quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Warm and friendly

Emelio Garcia is an excellent service writer, very efficient and knowledgeable and takes very good care of his customers. All employees I made contact were very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

easy appointment for the maintenance service and I’m taken care of within 5 mins of arrival. Car returned in time promised. No additional costs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent

Professional friendly and clean facility.. My service consultant is very knowledgeable never makes you feel rushed and most of all always return phone calls promptly...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service!!

Very smooth process. Knowledgeable, friendly and efficient. I would definitely use again. I live in north Florida and Eddie helped to get my car to me safely. Thank you:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best LEXUS dealership !

On my 6th LEXUS and I wouldn't drive any other car. Best experience and great customer service ...12 years later and will keeping trading for another great LEXUS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful staff

I am always pleased with the efforts of your staff. From Jacob Shaunfield,,Alex Alfonso and Chris at the loaner department they couldn’t be more Professional. Thanks to you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very great service

Very fast and great service. I showed up and he was quick, clear and willing to help. He never applied any pressure to purchase anything and were very informative. I am extremely appreciative of the service that you provided to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New lease of Nx300

Thank you to Johel Alvarez For making all posible for me to lease my new Lexus NX 300, I love my new Lexus if you are looking for a new Lexus go to Lexus of West Kendall and ask for Johel Alvarez he will help you . I am so Happy with my new Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

New lexus lease

Just leased a nx 300 my sales man was johel alvarez and my finance guy was george garcia, great experience very good people and amazing service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.