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Cronic Nissan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,080 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2020 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,080 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cronic Nissan from DealerRater.

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Never ever do buisness with theses criminals. They will rip you off. Chronic nissan needs to be investigated.

Never ever do buisness with theses criminals. They will rip you off. Chronic nissan needs to be investigated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your concerns. We value all feedback, as it helps us improve our services at Cronic Nissan. We encourage you to contact us directly so we can better understand your experience and work towards a resolution. Your satisfaction is important to us. Sincerely, The Team at Cronic Nissan

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Worst dealership ever a bunch of criminals will never use them again in fact im Looking for a good lawyer.

Worst dealership ever a bunch of criminals will never use them again in fact im Looking for a good lawyer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We would like the opportunity to speak with you directly regarding your experience.

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I purchased a used 2019 Camaro with 69,000 miles from Chronic Nissan. Just 800 miles later, the car needed a new transmission. Communication with the general manager was terrible, taking a month to get in touch and another month to actually receive the car. I ended up paying out of pocket for a rental and thousands more for the transmission on a car I barely had for two weeks. Overall, a very disappointing experience.

I purchased a used 2019 Camaro with 69,000 miles from Chronic Nissan. Just 800 miles later, the car needed a new transmission. Communication with the general manager was terrible, taking a month to get in touch and another month to actually receive the car. I ended up paying out of pocket for a rental and thousands more for the transmission on a car I barely had for two weeks. Overall, a very disappointing experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience with us, Ray. We understand your frustration regarding the issues you faced with your 2019 Camaro and the communication challenges you encountered. Your feedback is valuable, and we strive to maintain high standards at Cronic Nissan. We encourage you to reach out to us directly so we can address your concerns further. Thank you for your patience, and we hope to resolve this situation for you. Sincerely, The Team at Cronic Nissan

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Visit this dealership ONLY if you're planning to buy a NEW car. DO NOT BUY USED FROM THEM! They tell you that they do all sorts of inspections on their used vehicles, this is a LIE! Buy a 2018 Chevy Trax with less that 40,000 miles; was told it was inspected and nothing wrong. Two days later it's spewing oil like geyser; get that fixed and a week later it's running hot. First they tell me it's "just a crack in the tank, $600+ to fix; then they come and say, oh the water pump gone too $1500+, cha ching cha ching! I paid over $20,000 cash for this car with a warranty ($3000 extra); but everything they keep finding wrong "the warranty don't cover." I thought going to a major dealership I would avoid the tricks and lies these small dealerships pull, i.e. going and buying late model, yet junk car from the auction, making them pretty and drivable for a short while. I was so happy to be getting a car that had been "thoroughly inspected." Lies, lies, lies! I'm out of more thousands! DO NOT BUY USED FROM THEM OR BELIEVE THEIR INSPECTION LIES! The only reason they get one star from me is because they did give me a free loaner while they fixed my car. The car has been in their service department (and my savings) more than it's been with me. Now, working on my other car, 2014 Nissan Maxima, Tristan Jones was GREAT and honest!

Visit this dealership ONLY if you're planning to buy a NEW car. DO NOT BUY USED FROM THEM! They tell you that they do all sorts of inspections on their used vehicles, this is a LIE! Buy a 2018 Chevy Trax with less that 40,000 miles; was told it was inspected and nothing wrong. Two days later it's spewing oil like geyser; get that fixed and a week later it's running hot. First they tell me it's "just a crack in the tank, $600+ to fix; then they come and say, oh the water pump gone too $1500+, cha ching cha ching! I paid over $20,000 cash for this car with a warranty ($3000 extra); but everything they keep finding wrong "the warranty don't cover." I thought going to a major dealership I would avoid the tricks and lies these small dealerships pull, i.e. going and buying late model, yet junk car from the auction, making them pretty and drivable for a short while. I was so happy to be getting a car that had been "thoroughly inspected." Lies, lies, lies! I'm out of more thousands! DO NOT BUY USED FROM THEM OR BELIEVE THEIR INSPECTION LIES! The only reason they get one star from me is because they did give me a free loaner while they fixed my car. The car has been in their service department (and my savings) more than it's been with me. Now, working on my other car, 2014 Nissan Maxima, Tristan Jones was GREAT and honest!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience, Rev. Dillard. We understand your concerns regarding the condition of your pre-owned Chevy Trax and the unexpected repairs following your purchase. At Cronic Nissan, we aim to provide reliable vehicles and transparent information, and your feedback will be reviewed by our team. If you'd like to discuss your experience in more detail, we encourage you to reach out directly. Your satisfaction is important to us. Sincerely, The Team at Cronic Nissan

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Everything was OK until we got to Christopher Hamilton (the finance guy). When I asked him about extending the time before my first payment he did the figures and told me it would cost more to extend it. I told him to change it back, and guess what, he didn't. Chris, I told you I leave reviews. Guess you didn't believe me. Well, here you go. Do what the customer asks you to do next time. It's my money, not yours. All in all, I probably wouldn't buy a car from this place again, and I would suggest people buy from somewhere else. The car I got had some brake issues and rattles for no dang reason all the time, and it's a "new" car. I don't know if it is just nissans build quality, or something else.

Everything was OK until we got to Christopher Hamilton (the finance guy). When I asked him about extending the time before my first payment he did the figures and told me it would cost more to extend it. I told him to change it back, and guess what, he didn't. Chris, I told you I leave reviews. Guess you didn't believe me. Well, here you go. Do what the customer asks you to do next time. It's my money, not yours. All in all, I probably wouldn't buy a car from this place again, and I would suggest people buy from somewhere else. The car I got had some brake issues and rattles for no dang reason all the time, and it's a "new" car. I don't know if it is just nissans build quality, or something else.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience with us. Please be assured that we value your feedback and would like to address your concerns directly. Kindly reach out to us at your convenience so we can work together to resolve any outstanding issues. Thank you for bringing these matters to our attention. Sincerely, The Team at Cronic Nissan

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James went above and beyond to find me what I wanted at the price I could afford. I appreciate his help tremendously. The finance department took a really long time getting paperwork together, The dealership needs to cut down on the amount of time people are waiting around to sign things.

James went above and beyond to find me what I wanted at the price I could afford. I appreciate his help tremendously. The finance department took a really long time getting paperwork together, The dealership needs to cut down on the amount of time people are waiting around to sign things.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered while in the finance department. We strive to provide excellent customer service, and we're glad that this was the case for you thanks to JAmes! Please let us know if there's anything else we can do for you. Sincerely, The Team at Cronic Nissan

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Took 2 hours to change oil on maintenance program. Everyone went lunch at same time. They call it express????

Took 2 hours to change oil on maintenance program. Everyone went lunch at same time. They call it express????

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Team at Cronic Nissan

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Great customer service! Friendly and informative employees. I will go back to have my car service.

Great customer service! Friendly and informative employees. I will go back to have my car service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Cronic Nissan

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My experience was outstanding. Bryon was very very knowledgeable and he provided great customer service.

My experience was outstanding. Bryon was very very knowledgeable and he provided great customer service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your kind feedback about Bryon. Each employee is a valued member of the Cronic Nissan team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Cronic Nissan

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I was surprise that a dealership as nice and well kept as Cronic didn't have the equipment to correct the damage done to my TPMS on the front driver wheel. I had them replace all four tires and the sensors worked as they should before their replacement.

I was surprise that a dealership as nice and well kept as Cronic didn't have the equipment to correct the damage done to my TPMS on the front driver wheel. I had them replace all four tires and the sensors worked as they should before their replacement.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Abdul, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Cronic Nissan

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