Reviews
Charlie has been a real pleasure to work with.
Charlie has been a real pleasure to work with. As an out of state customer, he was super accommodating from the first day, when he provided a video walk around of my vehicle. He was very helpful in explaining the pricing and the options for buying the car. He was great on the day of delivery and very supportive in resolving a couple of service issues following delivery. I would definitely recommend him to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine! Chris Tessmer General Sales Manager 262-886-1010
I stopped in one morning right as the Service center
I stopped in one morning right as the Service center opened at 7am tired.I noticed during the night one of my headlights had gone out. I did not have an Appointment and was exhausted from the evening before and just wanted to get it done and get home. Frank Boucher got me in right away and took care of my light . I was so pleased with the prompt and courteous service. I even had a gentleman stop by my table and ask if I would be needing a ride home I was very impressed. I will continue going to Frank Boucher for all my car needs. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010
From online to in-person, the sales, financial, and
From online to in-person, the sales, financial, and management department were fair and transparent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010
Salesman and support staff were great sales manager was
Salesman and support staff were great sales manager was clueless. After the sale was made on Saturday, we were told by the salesman that he was on vacation the following week. He did contact us on his vacation day (Monday) that the part we asked for had ordered. That it should arrive in 1 day. After waiting til Friday, we called to find out that it had been installed on Wednesday and Keys were on sales managers desk. I was informed that the truck would ready for pick up when we arrived. When arrived nothing was ready Spent an hour sitting waiting for it completed
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We will be sure to share your comments with our team. We hope you enjoy your new vehicle. Jim Piscitello Service Manager 262-886-1010
Always very pleased with the service at Boucher of
Always very pleased with the service at Boucher of Racine. Morry goes above and beyond for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jim Piscitello Service Manager 262-886-1010
Great sales people and service people Good popcorn for
Great sales people and service people Good popcorn for customers and sales people who wants to
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Chris Tessmer General Sales Manager 262-886-1010
Nick was very professional and knew exactly what needed
Nick was very professional and knew exactly what needed to be done and got it taken care of. Still waiting for a part but they will let me know
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010
Phil is a great guy.
Phil is a great guy. Besides that the service is lack luster and considerably lazy overall. Lack of communication all across the board. Especially between body shop and service. You do not get what you pay for. They put the wrong emblems on my truck. Now I have to allocate more of my time to them to correct the mistake.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Craig, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jim Piscitello Service Manager 262-886-1010
they seriously are the best!
they seriously are the best!! they seem to take pride in their work and repairs and always try and make it easy for me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010
Seems well organized, customer orientated.
Seems well organized, customer orientated. No problems with service. Quick and expedient. Felt good when I left.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Piscitello Service Manager 262-886-1010