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Family Auto Mart

(116 reviews)

Reviews

(116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy deal. Nice car for the money.

Excellent process. Easy staff to get along with. 1500 downpayment got my wife and I into a really nice clean 2018 Kia Optima with nice features!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing dealership

Amazing staff. Great selection. Way more than typical no credit check dealerships. They worked me with me when no one else would. I got a newer model car and definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No Credit Check Financing

Family Auto Mart has truly set the bar for used car dealerships. Their no-credit-check policy is a game-changer, eliminating the stress often associated with financing. The staff is not just in the business of selling cars; they are dedicated to ensuring a positive and personalized experience for each customer. From the moment I stepped in, I felt like a valued client. The selection of cars is diverse, and the quality is unmatched. If you're seeking a trustworthy dealership that puts customers first, Family Auto Mart is the pinnacle. A solid 5-star rating is a testament to their excellence in every aspect of the car-buying journey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you for your service

My daughters car got repoed and Rob W. Went above and beyond to get her car back and her payments back on track. Amazing work both Rob and doug.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Super easy buy here pay here 2020 chevy

Super easy to buy a car here. Good staff, not pushy let you take your time. My wife and I bought a 2020 Malibu that we called about ahead of time. No games, everything was as they told us on phone which I appreciated. So many places are the opposite. Super eaay buy here pay here on good car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BIG place. LOTS of options.

Nice cars for a buy here pay here. Decent value in this economic climate. It's a big place. They had like 190+ options for me. They worked with me to get me the best price and stay within my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Business place !

This is a really GREAT! Dealership if u decide to go in u will WITH NO DOUBT leave with a vehicle that u feel happy with!They have great people its a great professional ran business! Rob is a great guy along with all the other great worker!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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False advertising

This company advertises cars at 1500 and or down payment of a 1000, however when you get there, this is not true. I pulled in and asked about all their advertising. They had nothing that they posted 10 minutes prior to my arrival. I went to test drive a Nissan and the check engine light was in. I understand that can mean something simple but when I asked if they could check it so I would know what it was prior to buying it, he rudely said no we do not do that. When I started the car it started rough. There are better buy here pay here lots out there, that actually care about what a customer thinks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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My Vehicle Purchase

In 2020 the first time I purchased a vehicle from Family Auto Mart I had set the amount that I was able to put down and even my payments and I had no problems with Rob working me and agreeing to my terms. So I returned in 2022 and once again the Family Auto Mart Team worked with me by helping me to get into a vehicle that I was satisfied with, my down and monthly payment. The team here is awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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So far so good

I got a car from this place so far so good andrew was more then helpful straight up about any car i asked about getting a car is always a gamble no matter where you may go its up to you to want to take the risk no matter where you go there may or may not be issues you run into over all everyone was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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