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Hesser Toyota

(318 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (608) 554-4667 (608) 554-4667
Used (608) 554-2958 (608) 554-2958
Service (608) 554-4665 (608) 554-4665

Reviews

(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hesser Toyota from DealerRater.

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Have a fantastic experience with Carolyn and the rest of...

Have a fantastic experience with Carolyn and the rest of the team at Hesser. I purchased this vehicle from out-of-state but they made me feel welcome and walked me through the buying process with ease. Upon arrival to pick the car up, they had the car beautiful inside and out and ready to go. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Carolyn and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Hesser Toyota Team

I have been doing business with Hesser since 2004 and...

I have been doing business with Hesser since 2004 and have always had good experiences. Carolyn Jones made buying a car easy and fun! Rosie was very helpful when I came in the next day to pick up my car. Overall the staff is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Hesser Toyota Team

This was absolutely the best experience we have ever had...

This was absolutely the best experience we have ever had buying a vehicle. From start to finish we were impressed with all the friendly staff and people in every department. We were not pressured into buying things we were not interested in and they were honest!! That has never happened in any previous dealings we have had with other car dealerships. We would highly recommend this dealership. We will definitely go there again for any future purchases. Asharia was our sales person, but we also interacted with Jeff in ordering our vehicle. Both were great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Hesser Toyota Team

Carolyn Jones was great! Answered all our questions,...

Carolyn Jones was great! Answered all our questions, never pressured us, was friendly, knowledgeable, and just plain nice to work with! She came back with a fair price for our trade and we didn't have to dicker over it. She took plenty of time explaining all the functions and setting things up. Jim Geselle was great helping us set up our android system, and Theresa Berg took care of all the paperwork quickly and efficiently. Enjoyed working with the whole team! The car was spic and span so thanks to the service guys as well. Definitely the best car buying experience I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Hesser Toyota Team

Facility is well-maintained, light, bright welcoming...

Facility is well-maintained, light, bright welcoming space. Sales Consultant Asharia Dubois and Sales Manager Jeff Sundlin worked hard, and succeeded in providing answers about the vehicle that I was interested in purchasing. Todate, I am pleased with the place, the product, and the people - sales & service, at Hesser Toyota.- Janesville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Hesser Toyota Team

Carolyn Jones was patient and nice in her assistance with...

Carolyn Jones was patient and nice in her assistance with the purchase of my car. I like that no one at the dealership was aggressive in selling. Carolyn and Hesser Toyota were very helpful in every step towards the purchase of my new vehicle. Therefore, they get an overall high rating from me. Thanks everyone! Ravin Northup

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Hesser Toyota Team

We did not feel that the transaction process went...

We did not feel that the transaction process went smoothly. We had to ask the same questions several times. We were given a quote for our new car, with our trade in. We had been told that we would receive a $500.00 rebate, but by the time the car arrived, the rebate had expired. After we decided to purchase the car, we were offered Auto Armor, etc. which increased the price by $5,000.00. This should have been discussed with our initial quote. We did not feel that the staff was friendly, but more like we were fortunate to purchase a car. We've purchased other vehicles from Hesser. They were good experiences, this was not.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Hesser Toyota Team

Jim was great to work with. He kept me updated on the car...

Jim was great to work with. He kept me updated on the car I had on order and when the production date changed, Jim worked with me to find a different car. And when I picked up the car, he went through all of its features. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that Jim assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Hesser Toyota Team

Clean, attractive facility, good selection of used and...

Clean, attractive facility, good selection of used and new cars. Well-informed staff. A high standard of quality as regards checking out used cars before they put them out for sale. Asharia Dubois was the person who found me out on the lot looking for a car. I was at the end of the third day of non-stop searching for a good used car. I was cranky, tired, and at the end of my rope, when Ash said, "I have this car.....". Within 45 minutes I had viewed the car, taken it for a test drive, written her a check for $500 and committed to picking up the car the next day. The whole sale went seamlessly. She's a stellar salesperson. She listened to me and directed me to the precise car for me. I couldn't be more pleased with the outcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

An altogether impressive organization. I would gladly do business with them again, and would recommend them to anyone looking for a car.

My wife and I are on our third vehicle purchased through...

My wife and I are on our third vehicle purchased through Hesser Toyota Janesville. Our experience with sales through the years of service with them has been unstoppable I recommend visiting Hesser Toyota Janesville Wisconsin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Hesser Toyota. We can’t wait to see you for your next servicing appointment! Sincerely, The Hesser Toyota Team