Hesser Toyota

I recently purchased a 2025 Toyota Tundra from Hesser Toyota, and my sales consultant was Carolyn Jones. She did an outstanding job throughout the entire process. Carolyn was honest, answered all my questions, and went above and beyond to ensure that all my truck needs were met without pressuring me in any direction. She was warm, friendly, and easy to talk to. After the sale, she even checked in to make sure I was happy and to address any further questions I had. I highly recommend that you consider Hesser Toyota for your next vehicle purchase and ask for Carolyn. You won’t be disappointed!

Phenomenal to deal with Caroline is the greatest. I applaud her and you all. Thank you so much for working with me all these years 💗

Don't service your 4x4 here. Oil filter looks like it wasn't even touched. Propeller shaft spider joints and slip yokes were bone dry. Lug nuts were put on in haste marring my TRD wheel caps. Poor communication on work being performed and cost. Its just a head nod and a here's what we did. When I mentioned I never agreed to a tire rotation I got nothing but attitude from the service manager, claiming I asked for a 30k service and that's what I got. I even had a printed copy of the maintenance schedule with items checked to be crystal clear and they just ignored it. The final act was when an employee brought their baby into the service department and walked away from desk duty. What a joke.

If you are an honest, fair, ethical, caring person — you will read this commentary entirely. I recently spent a week with a lovely and competent saleswoman (a rare blessing nowadays) working together to buy a Sienna van I wanted. I had to wait two weeks while the Hesser mechanic qualified the van for Certification. However, manager Eric Hesser was not willing to hold the van two weeks for me until my CD matured making a cash deal possible. This management decision sent a loud and disturbing message to me as a customer having personal principles, ethics and integrity, which Eric Hesser seemed to be lacking. I patiently wait two weeks until they choose to certify the vehicle, but Hesser management refused to allow me the same consideration. I call that kind of behavior uncaring, unethical, cut-throat tactics. And I’m about to carefully explain why, so that other customers will benefit from my experience at the Hesser dealership. In a conversation between me, the saleswoman, and Eric Hesser — Hesser stated his policy was to sell his vehicles to the customer who first came up with the cash! In other words, it’s all about profits, quotas, and whatever best serves the interests of the dealership — not the benefits or needs of the customer. I call it unethical, uncaring, cut-throat strategy. They pretentiously talk and advertise that they work for the customer’s satisfaction, when in fact their final decision is based on profits, quotas, and self-interest in their dealings with customers. Eric Hesser clearly stated to me and the saleswoman that he would sell a vehicle to a person with cash, before allowing a deal already in progress to come to fruition. However, a morally ethical and caring dealer who politely ask the cash customer to wait until the current deal was concluded. But Eric Hesser was clearly unwilling to extend me that courtesy, even after I demonstrated my ability to come up with the money on the CD maturity date. I waited two weeks for his certification, but Eric couldn’t wait two weeks for my CD maturity. Cut-throat strategy at its finest. Hesser struct me as an uncaring, immature, and inexperienced businessman who inherited his position as a manager in a family-owned business started by his father William Hesser. William obviously didn’t pass down any ethical training in good and “best business practices” in caring about and satisfying customers. And when managers are unskilled in their business ethics and behaviors, they resort to exploiting the customer in order to survive financially in a business they are untrained and unskillful in running successfully without manipulating and cheating customers. Hesser dealership severely lacks empathy, compassion, or caring toward customers, and instead practices in a manner to maximize profits, quotas, and business security — at the cost of exploiting unwitting customers. Although, if you happen to be a satisfied customer of Hesser Toyota, it’s likely because you coincidently had no special consideration in your transaction, as I did in my case — being allowed to wait briefly while my CD matured. But just because your deal went smoothly, do you really want to buy from a dealership that treats other customers with unethical, uncaring, cut-throat tactics? So, if the reader (potential customer) of this commentary is a truly a fair-minded, ethical, and honest person — they will learn from former customers who were treated unfairly and unethically in their experience. How else do customers weed-out the fraudulent dealers and maintain a fair playing field for all customers? Reviews help provide this sense of fairness and integrity in dealings with businesses. Also, I notice Hesser's illusive response to 1-star reviews. Hesser’s counter replies to ALL of the 1-star reviews, is their carefully measured words that the dissatisfied customer should contact the dealership “TO DISCUSS THE ISSUE.” Falsely leaving the impression they will resolve the issue. Nothing really happens.

We just bought a used vehicle and 3 days later the left speaker doesn't work. Hesser of Janesville will not fix. They new it didn't work and didn't tell us. We didn't turn radio on when we test drove we wanted to listen to the car itself. I love the vehicle itself but we feel they should of told us and have it fixed.

I had service done and was told a car wash would be done if I had service,however my car didn't get washed. Was that something I had to ask for?

Joe in service is fantastic and one of the best advisors I have ever worked with. Thank you for all your help.

My experience at Hesser Toyota was excellent! Jacob Roe was a friendly, helpful, responsive and thorough salesperson.

AVOID this dealer and their shop at all costs! Aside from the fact that they look like they have been going out of business for a couple years now (very few Toyota cars on the lot, but many used cars of other brands), they have terrible customer service and ethics. I brought the wheels for our vehicle in for 4 new tires (OEM equipment). During the FIRST appointment the tech busted off the TPMS monitor while dismounting or mounting and tried to convince us that it was that way when it came in, and that we were on the hook for $200+. It was functioning fine on the vehicle and I personally removed the wheels, cleaned them, and brought them into the shop. The TPMS sensor is large enough that anyone would have heard it knocking around in there. Also, when they showed it to me it was in pristine condition. Had it spent any time rolling around inside the tire it would have been in pieces, or at least beaten up a bit. So this was a blatant lie. Seeing that they had a customer with mechanical skill/knowledge on their hands, they reluctantly "agreed" to cover it. How gracious of them. If this is how they treated one customer, then it is happening to others. During this visit, of the 4 tires installed, 3 of them were mounted backwards! Stamped directly into the tires were large block letters stating which way they are to be mounted. When I pointed this out to the shop supervisor, he grumbled (like I was being unreasonable) and said "bring it back in". So, another hour and a half of my time waiting while they dismount, remount, and rebalance all of the wheels. On the SECOND appointment they installed the new TPMS and remounted and balanced that tire. After another hour of my time it came back to the service bay, I took a quick look and discovered it had been remounted it IN THE EXACT SAME INCORRECT WAY as last time! I could not believe anyone could be this inept. I went out to the showroom and found General Manager Eric Hesser and told him I hated to complain but I need to let him know what is happening in back. He acted like he didn't have time for my complaint, and basically ignored me. Stay far away!

Our experience with Hesser was great. We worked with Jacob Roe and could not be more happy about our experience with Him. From the beginning to the end Jacob was very helpful an informative. He truly made buying a car easy.