Lexus of Chandler

Thank you, Lexus of Chandler, for an A+ car shopping experience. After multiple searches on cars.com and visits to other car makes, I decided to come into your showroom not even sure if I wanted a Lexus. I drove away a couple of days later in my new NX300 with a big smile on my face. Karen Phillips, our Sales Consultant, was knowledgeable, friendly and professional. She was patient as we debated on exactly what we wanted and led us to the right decision rather than pushing us. After some back-and- forth discussion with Ed on pricing, we feel that we got a great car at a fair price. I used to dread car shopping, but this was totally ?new school? car buying at it?s best, lots of personal attention as well as an educated sell rather than a hard sell.

Thank you, Lexus of Chandler, for an A+ car shopping experience. After multiple searches on cars.com and to other car makes, I decided to come into the showroom not even sure if I wanted a Lexus. I drove away a couple of days later in my new NX300 with a big smile on my face. Karen Phillips, our Sales Consultant, was knowledgeable, friendly and professional. She was patient as we debated on exactly what we wanted and led us to the right decision rather than pushing us. After some back-and- forth discussion with Ed on pricing, we feel that we got a great car at a fair price. I used to dread car shopping, but this was totally “new school” car buying at it’s best, lots of personal attention as well as an educated sell rather than a hard sell.

I was planing on buying one of their cars but after talking to the sales department, I am not even thinking of visiting this locations anymore. Worst sales manager ever!! They inform you with one-thing and they change it the next day.

My experience with Lexus of Chandler has been nothing but excellent. This is my 3rd Lexus purchase within the past 36 months. The Lexus team are the best in the business with top tier customer service including Gregory Nicholay (Sr. Sales Rep), Ed (sales manager), and Leon Rios (finance manager), as well as Alan Rogers (Service Consultant). The process is smooth, timely, and it is always a pleasure working with Lexus of Chandler as they make the car buying experience one that you will remember for not only for future purchases, but as well as for the purchase of your family and friends. Team Lexus of Chandler doesn’t treat you like a customer they treat you like family. Thank you Team Lexus for all that you do for my family by providing a positive experience time and time again. Respectfully Yours, AO

Gene and Robert were both great, we would go back.

I just bought my 1st and not my last Lexus 2014 ES350 CPO at Lexus and Chandler and all of my expectations of ease of the sale and warranty upgrades were met and then some. Mike answered all of my questions and provided me with the KBB book value as well as the CPO upgrades and maintenance to make my Lexus ES350 CPO ready and Raad with his explanation of CPO warranty upgrades were easily understood plus a financial misunderstanding on my partly due to my banks misinformation was easily explained. Overall I highly recommend this dealership and look forward to having them service my vehicle.

Dear Jim: I must say I was extremely disappointed with my recent service call at the Lexus of Chandler dealership. I assumed a dealership would operate with the highest standards of integrity and professionalism, however, I left feeling cheated and definitely not satisfied with the service. I brought my 2012 Lexus ES350 in to check on 2 potentially major issues and 1 relatively minor concern. I was hearing a noise coming from the wheel area of the vehicle, there was vapor coming out of my air conditioning vents periodically and the oil maintenance light had come on just a couple of days after an oil change. I was asked to accompany the shop foreman on a ride to identify the potential problems, which I did. The shop foreman told me the problem with the wheel noise could potentially be my tires. A very small amount of vapor came out of the air conditioning vent during the ride which I pointed out to the shop foreman. He said that was caused by the humidity in the air. That did not really sit well with me since I have owned a 2000 Lexus ES300 for 5 years now and vapor has never come out of the vents. The oil light was reset and that was it. When I looked at the summary I received it was stated "unable to duplicate concern at this time. Concern may be normal depending on weather condition. Recommend duplicating condition for shop foreman." However, anything coming out of my a/c vents other than cool, clear air is not normal nor acceptable. Now that the vehicle has been returned the vapor is now more frequent and much thicker which is quite alarming. I have an extended warranty which will expire soon and I would like to get this problem taken care of before it expires. I got the distinct impression the dealership did not want to perform any repair work under the extended warranty which is extremely disappointing to say the least. I was charged the $140 diagnostic fee and I still have the problem that I originally came in with. This is a very unprofessional business practice and totally unacceptable. I now have to go to a different dealership, possibly pay another diagnostic fee and get the problem resolved. I will never take my vehicle to your dealership again and will recommend other Lexus owners do the same. Guy Muhammad Sent from my iPad

My second purchase from Chandler Lexus. Gene Penna, the internet manager worked diligently with me until we got the right car and right price. Tom Watson took over and completed the sale, Tom was very professional. I would highly recommend both Gene and Tom.

I have just purchase a 2017 Rx350 FSPORT from Lexus Of Chandler. I didn't need to shop around, I service 2 Rx350's there. The service manger Jim Deboy is the main reason for the first time in my life I didn't shop around before I bought. The buyer experience was a pleasure and even the haggling was a give and take. Everyone through the whole process was a pleasure to work with. Beautiful human beings top to bottom at the dealership. You want excellent service. The main man, service manager Jim Deboy you won't find a better manager or human being in Arizona or from NY where we moved from. For 46 yrs I have been buying new cars and truthfully this was a long experience for the day and the most pleasurable of all my buying experiences. I said it before I bought I don't need nor want to go anywhere else because of Jim Deboy and I'll say it after the experience. No better place in Arizona and NY, no better people or service. When a problem pops up which is part of owning a car. Jim always handles it and resolves it in the end and that's the 100% truth.

I have just purchase a 2017 Rx350 FSPORT from Lexus Of Chandler. I didn't need to shop around, I service 2 Rx350's there. The service manger Jim Deboy is the main reason for the first time in my life I didn't shop around before I bought. The buyer experience was a pleasure and even the haggling was a give and take. Everyone through the whole process was a pleasure to work with. Beautiful human beings top to bottom at the dealership. You want excellent service. The main man, service manager Jim Deboy you won't find a better manager or human being in Arizona or from NY where we moved from. For 46 yrs I have been buying new cars and truthfully this was a long experience for the day and the most pleasurable of all my buying experiences. I said it before I bought I don't need nor want to go anywhere else because of Jim Deboy and I'll say it after the experience. No better place in Arizona and NY, no better people or service. When a problem pops up which is part of owning a car. Jim always handles it and resolves it in the end and that's the 100% truth.