Reviews
Certified Pre-Owned Purchase
Like a lot of customers, went in for an oil change and left with a different car. Toddy Levy was our Sales Consultant and did an outstanding job presenting the Lexus product to my wife and I. Would encourage potential clients to ask for him. We also want to recognize Leon Rios our Financial Services Manager. He presented all the available products professionally and made the paperwork process easy! Thanks again to Toddy and Leon.... The Gunderson's
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Second Lexus, but first time buyer at Lexus of Chandler
Previously had a Lexus RX350 and loved the car. Looked at making a change, but was still drawn back to Lexus, but went with the new NX. Worked with Kelly Liston, who was wonderful. Very upfront, informative and a pleasure to work with. She made the entire process easy and stress free. Thank you Kelly!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Leased our 4th Lexus
I started online with Gene and he prepared several options based on what we were looking for. They know my buying history so they cut straight to what I wanted. Robert followed up with incredible customer service and was very helpful throughout the process. This is why I keep coming back..I get a great deal, the service is above and beyond I will pass their contacts to anyone that needs a Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Thank you so much for taking the time to review our dealership, Lexus of Chandler. We truly appreciate your feedback regarding your experience with Gene, Robert and the rest of the team. Thank you for choosing us time and time again. Best of luck with your new car! -Lexus of Chandler
AMAZING DEALERSHIP !!!!
This dealership is amazing !!! Just bought my 3rd used car there in 22 months from Robert James. Robert is an amazing salesman, I just need to stop looking at their website. LOL Mark, the General Manager, also has gone above and beyond to make the deal work for me to purchase what I want. James, the Service Manager also amazing and I always take my vehicle there for service even though I did not purchase a Lexus. I feel the service staff is very good at what they do and I never feel they are trying to sell me anything than what is needed. You want a wonderful experience from beginning to end, go to Lexus of Chandler, you will not be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Thank you for taking the time to leave your review of our dealership, Lexus of Chandler. We truly appreciate the feedback and kind remarks regarding Robert and the rest of the team. Thank you for choosing us time and time again. Thanks again, Lexus of Chandler
Lexus of Chandlers were able to solve the noise problem!
After 3 failed attempts at another valley Lexus dealer we finally drove over to Lexus of Chandler to see if they could find out what the noise problem was in the rear of our RX 350. After a test drive we were offered a loaner vehicle and sent on our way. The following day our vehicle was ready and the problem had been found and FIXED! A completely different experience than the other Lexus dealership and convinced us that all of our dealings with Lexus whether buying a new vehicle or service will only be at Lexus of Chandler. Special thanks to the service manager, Jim Deboy and the service consultant, Misty Miller.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying our first Lexus
I had been looking for a used Lexus for some time. My son lives in Phoenix and searched the area and discovered Lexus of Chandler. He had chosen a nice 2014 Premium model but it had sold by the time I was able to fly down from Montana to drive it back. So drove a base model Gx 460. It was perfect missing heated seats but was a dream car just the same. Tristan our sales associate was extremely helpful in making this happen. He spent a lot of time showing me all the features of this SUV. All the staff was very courteous and polite as well as helpful getting this deal done. I would highly recommend Lexus of Chandler Raad the sales finance manager was patient and explained a lot about the process. I could not be happier. Richard
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you so much for taking the time to review our dealership, Lexus of Chandler! We truly appreciate the feedback regarding your experience with the entire team. We're thrilled we were able to find you the dream car you were looking for! Enjoy and best of luck. Thank you for choosing Lexus of Chandler!
Great Customer Service
We were exptremely pleased with our leasing experience with Chander Lexus. We were looking at a used ES350 when Mike Wills and Daniel Ruiz explained the advantages of leasing a new model versus buying a used one. Their knowledgable and low pressure demeaner was very reassuring to us for our very first Leased new Lexus. Mike was very helpful when explaining all the features of the new car. A great experience all the way around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for sharing your experience at our dealership, Lexus of Chandler. We're so thrilled you had a comfortable and enjoyable shopping experience and we were able to find an option that worked for your needs. Thank you for choosing us to do business with! Thanks again, Lexus of Chandler
Above and Beyond
Just bought my second Lexus from Lexus of Chandler. Loved the first one and traded it for one 10 years newer. Sam Strok was wonderful. We had identified several preowned cars on line and Sam had them ready for us to test drive. He patiently walked us through all the new features on the 2013 ES300h that we eventually bought. He even helped us set up the automatic garage door opener at our house! How great is that? Sam and the staff in the office helped us complete the financing and drive away the same afternoon we came in. I look forward to another 10 years of having my "new" Lexus serviced at Lexus of Chandler. They have always been great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for taking the time to review our dealership, Lexus of Chandler. We appreciate your feedback and kind remarks regarding your buying experience with Sam and the rest of the team. Thank you for trusting us to assist in such an important purchase, enjoy! Best regards, Lexus of Chandler
Very Satisfied, Good Experience
Everyone we had contact with at Chandler Lexus was very pleasant. Our sales person was Robert James. He was personable, knowledgeable and patient. He spent plenty of time explaining features and answering questions without any of the pressure we have all experienced at one time or another at other dealers. The process went smoothly and the certified pre-owned car we purchased seems to be in like new condition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for taking the time to share your experience at our dealership, Lexus of Chandler. We're so pleased you had an wonderful experience with Robert during the entire process. Thank you for sharing your feedback! Thanks again, Lexus of Chandler
Very Nice Experience
Lexus of Chandler made my experience with my first time lease easy. The sales person (Tristan) was patient and accommodating while I selected the model that best met my need. Finance went beyond expectation to put together a variety of lease opportunities for my review and selection. There was no pressure or urgency during the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Thank you so much for taking the time to review our dealership, Lexus of Chandler. We're thrilled Tristan worked with you to find that perfect vehicle! We truly appreciate you sharing your experience and kind remarks. Thanks again for choosing Lexus of Chandler. Best regards, Lexus of Chandler
